Five standard Active packages
1. “Start” – to activate the command *166*1*25# OK or SMS sending text 25 to number 166.
Daily fee 25 tenge/day. Cost of the following services (in tenge):
- Mobile Internet (Mb) – 20;
- Calls within the Active and Kcell network – 0;
- Calls to third-party operators – 12;
- City calls of the Republic of Kazakhstan – 15;
- Internal SMS – 7;
- SMS to third-party operators – 12.
2. “Basic +” – to activate the command *166*1*13# OK or SMS sending text 13 to number 166.
There is no monthly payment. Included service with cost:
- Mobile Internet (Mb) – 20;
- Calls within the Active and Kcell network – 9;
- Calls to third-party operators – 12;
- City calls of the Republic of Kazakhstan – 15;
- Internal SMS – 7;
- SMS to third-party operators – 12.
3. “Week +” – the subscriber needs to buy a starter package with a preset tariff plan and activate the SIM card.
Debiting from a mobile account per week 450 tenge. The tariff plan includes:
- Mobile Internet 2 Gb – 0;
- Calls within the Active and Kcell network – 0;
- Calls to third-party operators 15 min – 0;
- City calls of the Republic of Kazakhstan – 18;
- Internal SMS in the amount of 20 pcs. – 0;
- SMS to third-party operators – 14;
- MMS in the Active/Kcell network – 7.
4. “Let's talk” - to activate the command *166*1*12# or SMS sending text 12 to number 166.
Every 4 weeks write-off 990 tenge. for the service in the following order:
- Mobile Internet (Mb) – 11;
- Calls within the Active and Kcell network – 0;
- Calls to third-party operators 35 min – 0;
- City calls of the Republic of Kazakhstan – 18;
- Internal SMS/MMS – 7;
- SMS to third-party operators – 14.
5. “Special for people with disabilities” – to activate, you must contact the Kcell office with a document confirming a disability of 1-2 degrees, or a hearing disability (of any group).
There is no monthly payment. The service includes:
- Mobile Internet (Mb) – 0.5;
- Calls within the Active and Kcell network – 1;
- Calls to third-party operators – 2;
- City calls of the Republic of Kazakhstan – 2;
- Internal SMS – 1;
- SMS to other providers – 2.
USSD commands to activate a SIM card and control the balance
This section includes free command requests of the following order:
- *110#OK – set of characters to activate the SIM card;
- *940#OK – subscriber registration data;
- *114#OK – option to check your own number;
- *000#OK – command for selecting the service language;
- *111#OK – check funds on the balance account;
- *111*3#OK – simultaneous control of bonuses and funds in the account;
- *256#OK – checking the SIM card for 4G/LTE Internet support.
Additional services in roaming
The operator provides its subscribers with several services that will allow them to save on payment for communication services in roaming.
Hello, abroad
The option offers communication with 15 countries of the world on preferential terms, while the lowest cost of a call per minute is only 25 tenge - communication with Russia. Other prices are presented in the table:
The cost of 30 days is 200 tenge.
In order to activate the service, you need to dial *575*1#, to disable it - *575*2#. Connecting and disconnecting the service is free of charge.
It is important to disable the service when it is no longer needed, because... it does not turn off automatically.
Internet in roaming
To use the Internet when traveling to other countries, you need to register your smartphone on the network. The process differs depending on the operating system of the mobile device.
Activating a smartphone with Android software:
- Go to the menu, select “Settings”.
- Check dual mode, for example LTE/3G/2G.
- Select an operator manually. It may not work the first time if the network does not catch well in a particular place. You may need to repeat the procedure.
Activation of iOS devices:
- Go to settings.
- Select the option to auto-search for operators.
- If you cannot register your smartphone on the network, you need to disconnect the Internet connection and then restart the device.
Before traveling to other countries, it is recommended to familiarize yourself in advance with the tariffs for Internet traffic in roaming from the Active operator in Kazakhstan.
If you need the Internet while traveling, you need to find the APN settings in the menu, where you replace the access point with “internet”, then enable data transfer. If this is not necessary, it is better to disable Internet roaming to avoid additional unexpected costs.
Team requests for tariff package
The subscriber can connect to any tariff package and change it independently. The following USSD commands are used:
- *166*2#OK – a set of characters to obtain information about the current tariff package;
- *166*3#OK – information about Active tariff programs;
- *166*1#OK – option to change the tariff;
- *167#OK – reconnection of tariff programs;
- *888*3#OK – Internet connection for a month;
- *444*9#OK – selection of monthly Internet traffic;
- *444*1#OK – selection of daily Internet traffic;
- *444*8#OK – annual Internet connection;
- *145#OK – roaming activation.
How to connect roaming active Kazakhstan in Russia
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How to activate roaming
How to activate roaming
Send an SMS with the text DA to number 3330. Or dial *145#OK or *123*5#OK. To connect. You can disable roaming by sending an SMS with the text NET to number 3330. Connecting and deactivating the service is free.
You can check the availability of additional services connected in roaming via *145*4# or through a virtual consultant in the Telegram / WhatsApp messenger.
Attention! You can connect to the service only in Kazakhstan within the operator’s coverage area.
It is recommended to have sufficient funds as it is not always possible to top up your balance abroad.
The roaming service is disabled when the balance is zero. Therefore, we recommend maintaining a constantly positive balance.
When in the border areas of Kazakhstan, turn off the roaming service. Don't forget: roaming tariffs differ from Kazakhstani tariffs.
In order to control your Internet costs while roaming, we recommend turning off auto-update of applications (Android, iPhone) and Wi-Fi auto-switching (iPhone); detailed instructions are in the “For Smartphone Owners” section.
Attention! Dial format in roaming (for calls and SMS): + country code; city or operator code; phone number
, for example, +7 7272 588000 (+7 code of the Republic of Kazakhstan). Abroad, when dialing the code through the number 8, the connection is made through satellite operators, the cost of which, as a rule, is much higher.
If you are planning a long trip abroad, you should be aware that in some countries your phone may stop working after two or more weeks in that country. This is due to the fact that in order to prevent smuggling and theft of mobile handsets, the legislation of these countries provides for the need to register phones at the offices of local cellular operators (including on a paid basis), otherwise the unregistered phone will no longer be serviced in their networks. You can find out whether your country of residence is included in the list of such countries on the Internet or from travel agencies.
Sea travel and airplanes
Operator Active in Kazakhstan allows subscribers to use the Internet on the plane, as well as during a sea voyage. Services are provided by partners at a fairly high price.
Roaming tariffs on airplanes and on sea tourist ships:
- Sending SMS messages - 350 tenge.
- Outgoing call to Kazakhstan - 1,750 tenge per minute.
- Incoming call - 985 tenge per minute.
- GPRS services are provided for 3,750 tenge.
It is necessary to control GPRS costs in other countries to avoid high charges. That is why the operator is recommended to configure the smartphone in accordance with the conditions - disable auto-update of applications and auto-download of files.
What is roaming and its classification
That is, it is clear that roaming is, in essence, the fact of registering on someone else’s network using your SIM card. To fully cover this topic, you will need to learn about the classification of such services. Happens:
- national roaming;
- international roaming;
- intranet roaming.
All these concepts are similar to each other, but have some differences.
National roam. is called one in which the subscriber does not travel outside the country, but where he is located, the coverage area of his operator does not apply. In this case, the phone is simply registered in another network operating on the territory of the same state. International is, in the understanding of most, classic roaming, when a subscriber travels outside his country and registers in foreign mobile networks using his own SIM card. But such registration can also take place without traveling abroad, in the case when the user is in the border zone.
And the last type is intranet. It can be understood using the example of the Russian Federation. This is when a subscriber connected to one of the existing mobile operators, when moving across the country to another region, is registered in the same network. At the same time, he begins to use all the services of the network at different tariffs, often different from the usual ones established in his region.
Features of using roaming
In some cases, when traveling abroad, additional phone setup is not needed, while other operators require preliminary connection of services. This is done either by calling the service number, or through the USSD code.
But the fact is that in the first case you can come and immediately use the established tariffs. This is probably more convenient, since you don’t have to worry about different combinations. These include Life roaming.
Also, tariffs can be set differently for different countries. For example, in Kyivstar roaming, all existing states are divided into three groups. If in the first group the prices are quite favorable, then for the third group the services are already much more expensive.
While abroad, you can call the operator and use other services, such as call me back and transfer money. There are no restrictions here as such. The only thing is that the dialing format for certain services may differ.
But for calls, the international dialing format is set, starting with the + sign and the country code. For example, to call Ukraine, you need to dial +38 – operator code – subscriber number.
The latest news reports that in connection with the signing of an association with the EU, roaming for EU countries may be cancelled. On the one hand, this is a definite plus for subscribers, but on the other hand, this may lead to an increase in prices for starter packages and mobile communication services in general.
Calls while roaming
To make calls you must follow these rules:
- For calls to other Aktiv or Kcell operator subscribers, dialing should start with +7, after which the operator code and phone number should be indicated. Example.
- In order to contact by landline phone, you first need to dial +7, then the city code to which the call is being made, then dial the phone number.
- In order to contact subscribers from other countries, as well as subscribers of the country in which the Asset client is located, that is, in Kazakhstan, you need to dial +, then the country code, then the operator code, followed by the subscriber number.
- In order to check your voicemail, you need to dial +77012000100.
You can also call from 8, but then the connection will be established using satellites, which will significantly increase communication costs.
How to top up your balance abroad
In order to deposit funds into the account of a subscriber located in another country, you can do the following:
- In Russia using a QIWI terminal.
- On the official website homebank.kz using a card issued by QAZKOM Bank.
- On the operator's website epay.activ.kz using cards from other banks.
- Using payment cards that were purchased in Kazakhstan. To do this, you need to activate it; all instructions for activation are indicated on the card.
- You can also use the services Mobile assistance, Call me and others.
To check the status of your personal account while roaming, you can dial the USSD command *111#, then select “Yes”.
