When calling numbers of other subscribers, sometimes you hear the message: “The subscriber is not registered on the network.” What could this mean? This issue is especially relevant for cases when calls are made to numbers that are already familiar to us, which are located in the registration area of the mobile operator. What does “The subscriber is not registered on the network” mean and what to do in such a situation, this will be discussed in this article.
The number is not activated
Not all numbers are available on the cellular network. You can dial a number that is actually not on the network. Then the answering machine will display the following message.
There may also be a situation where a person bought a SIM card, but did not insert it into the phone or did not fulfill the conditions under which it starts working. For example, in order for a SIM card to be registered and work, you need to top it up with a certain amount.
If you do not do this, but insert it into your phone , when you call this number, the answering machine will display the message “the subscriber is not registered on the network.”
What to do if you are not registered in the MTS network
How to connect and configure 4G Internet from MTS
To register in the MTS network, it is important to know what this means. This error may appear completely unexpectedly. In this situation there is no possibility:
- receive and send calls;
- perform actions to send text messages, as well as receive them on your phone.
Important! In most cases there is nothing wrong, that is, the problem is fixable. A logical approach to eliminating obstacles that arise guarantees a quick positive result (except for the case when the phone is taken to a workshop for repair).
Experts offer several ways to register in the MTS network for a phone or tablet.
Option number 1: turn on and almost immediately turn off the “Flight” mode. To carry out the action, you need to go to the menu (main or under the curtain), select the appropriate option (on Lenovo phones, this mode can be entered through the “Settings” menu) and do the above actions. When you turn on the mode, the icon under the curtain or the name “Flight” in the main menu will change the color fill.
Option No. 2: If the problem is related to the phone software, then restarting the smartphone may be an effective solution. To do this, you must first press the shutdown button, and then select “Restart” in the dialog box that appears.
Method number 3: remove the SIM card and insert it back into the slot. The essence of this action is that the owner of the phone will once again try to force the device to catch the network of the required operator (in our case, MTS).
If you cannot achieve a positive result, then you can try the fourth option. Its essence is to change the device. The subscriber removes the SIM card from one phone and puts it in another. Based on the results of this action, 2 options for the development of events are determined:
- if the card works in the new smartphone, then the first phone is broken and needs to be taken in for repair;
- If the situation has not changed, you will need to replace the SIM card. This can be done at the office of the mobile operator MTS, and it is better to check the functionality of the new card together with the office operator, so that later there are no problems with registration on the network.
Important! If you have problems with your phone, you shouldn’t immediately run to the workshop, because there are several ways to solve the problem yourself.
Among them are:
- update the system, that is, flash the device to the latest version. To do this, go through “Settings” to the “About phone” menu and select the “Software update” option. After upgrading the system, a corresponding message will appear on the phone screen;
- You can try changing the network type using this algorithm – “Wireless networks” – “Mobile network” – “Network type” – “Auto 4G/3G/2G”.
If the problem with connecting to MTS is not resolved, this may mean that the phone needs to be repaired.
Card blocking
A card with a number that previously worked may be blocked. In this regard, the answering machine may also display a message indicating no registration. Card blocking occurs for various reasons.
The owner of the number can contact the operator to have his number blocked. That is, it was his own desire.
The card works on the phone. Trouble can happen to your phone - it can be lost, it can be stolen, it can drown or fall into a hard-to-reach place. If the card was stored separately, then loss, theft, or destruction of the card in fire, water or some other way could only happen to it without a phone.
Some companies have a service to block your phone SIM in case of loss. As a rule, it is most often used in case of theft. Therefore, the answering machine response may be associated with an accident that happened to the card or to the phone in which the card was located.
The card was blocked because its owner did not comply with the operator’s conditions , for example, did not pay for services. Sometimes the owner does this deliberately, since he no longer needs the number.
But sometimes you have to call a friend whose phone was working, but suddenly the answering machine displays such a message. This may mean that the owner forgot to top up the account in a timely manner, and as a result the phone was blocked. There is still an opportunity to activate the number for some time . This period varies among different cellular companies, usually three to four months. After this period, the card will be cancelled. Therefore, if a person forgot to top up his account, he should be warned about this if possible.
Registration on the Beeline network
Sometimes a SIM card requires mandatory activation, which allows you to use all its functions.
To correct the error, you can re-register in the Beeline network.
To register on the network, perform the following steps:
- send a special request;
- visit the “Personal Account” on the operator’s website;
- use the “Service Guide”;
- contact the Beeline service center.
Using the USSD command
The convenient method does not involve downloading third-party applications or switching to services. It is enough to switch the device to dialing mode, enter *101*1111#. After processing the information, a message is received stating that the SIM card is activated and ready for use.
Through "Personal Account"
An Internet connection is required to use this method. It is recommended to enter your personal account on the website beeline.ru via a computer. To complete the activation process, they undergo authorization or register in the system. When you first log in, a “Start using” link appears on the main page. It provides access to the functions of the portal, including activating a SIM card online.
Via "Service Guide"
The method is intended for clients installing SIM cards in routers and modems. To activate, perform the following steps:
- Open the router's web interface. Go to the “Account Management” tab.
- View the list of available functions. Select the “Top up account” option.
- Click on the “Authorize initial balance” button and complete the activation procedure.
To use the capabilities of a SIM card for the router, you need to have a sufficient amount in your account to charge the subscription fee. If the top-up was carried out in the salon, activation does not need to be performed.
Getting on the blacklist
Some cellular networks provide this service. The number of the person with whom the subscriber does not want to communicate is entered into the so-called black list. Thus, the owner of the phone forms the team with which he wants to maintain contact. As a result, when they try to call from a blacklisted number, they either hear beeps in response, as if the line is busy, or the answering machine displays the message “the subscriber is not registered on the network.”
It is very easy to check your inclusion in the list; you just need to dial the subscriber from another number. If a person picks up the phone, it means he has really blacklisted the phone and does not want to communicate with the person calling him.
If you can't fix the error yourself
As a rule, the problem in question is easily solved by the owner of the SIM card and phone. But, if the previously discussed troubleshooting methods did not help, you need to seek help from professionals. First, you should go to a Beeline communication salon. Office addresses are listed on the operator's website.
If an employee of the Beeline representative office cannot help solve the problem (usually employees offer to replace the SIM card for free), you need to contact the service center. There, the owner of the phone will undergo diagnostics for a fee and find out what the cause of the problem is.
The SIM card has become unusable
Something happened to the SIM card - it fell into the water, was bent, scratched or injured in any other way. In this case, you should also try to insert it into another device and check its functionality.
If you are in doubt whether the SIM card is in working condition or not, you can contact the center operator. If the card becomes unusable, all you have to do is buy a new one with a different number and use it.
There may be many reasons why there is no connection with the subscriber. If the person cannot be reached, you can try to dial the number later, move the card to another device, and make sure that the connection quality is good, which is usually indicated on the phone. If the card is new, it must be activated. If in doubt, you should contact the call center , where they will check the connection, terms of use, and quality of the SIM card.
How to remove notification when going online
In order to remove the “Registration on the network” notification that appears when connecting, you need to perform the following steps:
- If a new SIM card is installed, you must wait until it is activated (in automatic mode).
- Then you will need to log into your personal account and familiarize yourself with the packages present in the selected tariff plan.
- If the user is located outside of his home region, it is worth checking the terms of the contract governing the provision of roaming services.
- You need to make sure that the access point data is filled out correctly (in the SIM card settings or by contacting support).
If additional activation is required for normal operation of the mobile Internet, you need to call your operator’s call center. Outdated smartphone models often experience glitches associated with the use of 3G, 4G and LTE technologies.
How to fix SIM card registration error
What should I do if, after inserting the card into the slot, there is no network service? It's quite simple:
The card is damaged
First, inspect the device for mechanical damage (scuffs, bending, etc.). If you find any damage, contact your provider's office and request a replacement SIM card.
When contacting the office (with your passport), indicate in your application that you want to keep your old number and the services connected to it (of course, if you need it).
Almost all mobile operators provide card replacement free of charge. The subscriber will be informed about the availability of the new package by contact phone number. This information can also be found through your personal account page.
Problems with the slot
Inspect the card slot. If you find any blockage, carefully clean it with a cotton swab or toothpick. If this does not help, you will have to contact a specialist. He will check the phone for bad or oxidized contacts and, if necessary, carry out repairs.
The SIM card has not been used for a long time
Many mobile operators terminate contracts with clients if the package is not used for a long time. As a rule, if a subscriber does not use his card for more than 3 months, the provider stops servicing the number. This rule can be found in the list of terms of service of any mobile operator.
In this case, the subscriber can try to return the Sim through the office of one or another provider. To do this, you need to come to your operator’s office with your passport and fill out the appropriate application.
However, the manipulation will be successful only if the operator has not entered the number into the general database of the television system, and no one has bought it.
Incorrect phone settings
Checking this parameter is quite simple. The algorithm of actions here is as follows: remove the card and try to insert another SIM into the phone. If it doesn’t work, check the gadget settings:
- go to the “Settings” menu;
- then select the “Sim card” tab;
- then enter the name of your mobile network (for example, MTS), and reboot the gadget.
Now let's look at the solution to the problem of SIM card malfunction, using the examples of leading Russian television systems.
Error in Megafon
If a subscriber has not used Sim Megafon for a long time (more than 3 months), the operator reserves the right to release the number for free access. If the number is purchased by another user, replacing the card will become impossible.
In any case, to resolve the issue, you need to contact the customer service center. The address of the nearest branch can be found on the provider’s website or found by calling 0500.
If the number remains free, the algorithm for restoring it will be the same as in the case of a Beeline card. The replacement service for Megafon is provided free of charge.
Error in MTS
If the MTS card cannot register on the network due to a malfunction, it can be easily replaced at any branch of the provider. The algorithm for submitting an application for Sim restoration is the same here as in previous cases:
- the subscriber comes to the provider’s office with a passport, presents his faulty card, and writes a corresponding statement;
- after that, the operator checks the client’s data and informs about the readiness time and place of issue of the device.
If the number remains free, the client can keep it, along with the previously connected tariff and additional options. According to the MTS operator, its SIM card replacement service is free.
Sources
- https://beelineguru.ru/voprosy/kak-zaregistrirovat-sim-kartu-bilajn.html
- https://KakOperator.ru/operators/kak-zaregistrirovat-nomer-bilajn-v-seti
- https://protarify.ru/obshchie-voprosy/oshibka-pri-registracii-sim-karty.html
- https://SetiGid.ru/oshibka-ne-zaregistrirovan-v-seti-i-kontrakt-ne-zaregistrirovan-beeline.html
- https://beelinehelp24.ru/voprosy-otvety/ne-zaregistrirovan-v-seti
- https://mysotos.ru/operatory/beeline/ne-zaregistrirovan-v-seti
- https://androidnik.ru/chto-znachit-ne-zaregistrirovan-v-seti-na-smartfone/
- https://VyborSmartphona.ru/sovety/ne-zaregistrirovan-v-seti-kak-ispravit-oshibku
- https://beelineu.com/useful/page-load-error-bilajn-tv/
Phone problem
Finally, the problem may relate to the phone itself. What to do in this case? The most radical method suggested by users for such a case is to update or reinstall the firmware of their phone. To do this, you need to go to the phone settings or switch to the Recovery menu.
The easiest way to update/reinstall the phone's firmware is through the settings. To do this, you need to go to the settings, and then select the menu item “About phone” (in some models the item will be called “About device”). After this, you need to find the “Software Update” subsection and make sure that there are current updates for your gadget (checking for updates starts only when there is an active Internet connection).
Of course, even the firmware cannot guarantee that the problem will be solved. But usually in such cases the problem can be much more serious, and it is best to entrust its solution to the service center specialists.
