What is Fly Internet and how can you connect to it: additional services

Other methods of communication

To quickly communicate with the operator, you can use not only phones, but also instant messengers and social networks.

An online chat is also available on the official website of the Letai mobile operator. To start a conversation with a consultant, enter your phone number and name in the form. It is worth considering that by clicking the “Start Conversation” button, the client accepts the terms of service.

You can write a letter in the feedback form. To do this, leave your full name, email address and the request itself in the form.

Response time and specialist competence

The speed of response to a client's request depends on the communication method used by the subscriber. When you contact company employees via online chat on the website, you can get an answer to your question almost immediately.

If a person calls the hotline, a lot depends on the time of day. The speed of response depends on the workload of operators. Sometimes you have to wait. On VKontakte, the group administrator responds within 5 minutes.

Tattelecom is a large communications operator operating in Tatarstan, providing a variety of services: mobile and landline communications, digital television, and the Internet. The company tries to maintain a high level of customer advisory service. Users turn to consultants for help via hotline numbers, online chat, feedback option on the website, social networks and managers.

Fly - official website

After the subscriber has activated the starter package, he can register in his personal account, through which it is convenient to manage options. Registration takes place in several successive stages:

• Fill out the top part of the form, enter your email address and create a password. In this case, the email address will be the login;
• After this, you should attach all activated services to the newly registered account. You can do this by using your Fly card number, phone number or personal account;
• Check the boxes indicating agreement with the terms of service and complete the registration by pressing a key.

There is another simple registration option. To do this, dial the command *100*3# on a mobile device with a Letai operator SIM card inserted. After this, you receive an SMS message with a password. In this case, the login to enter your personal account is the phone number itself.

Not long ago, all of the provider's websites were updated. When you try to log into the old account, the system automatically redirects to the new, improved version.

Useful commands

When using a cell number from the regional operator “Letay”, subscribers can use convenient short USSD commands, allowing them to receive the most necessary services. For example, you can find out your balance using * 100 #, and your tariff * 116 * 100 #.

When using commands, subscribers can not only receive reference information on their number, but also manage services. So, if you need to change your tariff or activate a service, you can do this without making calls or connecting to data. Our table shows the most popular USSD for Letai subscribers.

Tattelecom hotline

PJSC Tattelecom is the largest telecom operator in the Republic of Tatarstan. The company provides a wide range of services - fixed telephony, mobile communications, Internet access, digital television. A project to build public Wi-Fi access points is actively developing in Tatarstan. The operator's services are used by over 1.8 million subscribers.

1. Free hotline Tattelecom Hotline in Kazan
2. Hotline in other regions

Communication with the company's clients is at a high level. Users have access to an online chat, a feedback form, communities on social networks and a hotline number. Additionally, citizens can use.

Features of your personal account

Letai’s personal account gives the user:

• View information about what services are connected to his personal account, what tariff packages are currently active.
• Disable and connect any services.
• or additional offers within the same tariff.
• View promotions and individual offers that are created personally for each client.
• Check the status of the account, or view it, when and where the funds were written off.
• Pay for the provider Tattelecom.
• Contact to resolve any problems with the services provided.
• Manage details of packages from any category: Television, Telephony, Mobile communications, Internet.
• Change personal data, link a social network, set up SMS alerts.

Internet 4G

Through his personal account, the user can manage his mobile Internet. It is possible to:

• Change access packages.
• Study discounts and promotions and activate them.
• Connect additional subscriptions (for example, to paid sites).

cellular

The user profile in the cellular communication unit provides access to additional features:

• mobile
• Check when and why the funds were written off.
• Change tariff plan.
• Study call details.

TV

Letai television is also controlled through the user’s account. The client gets access to:

• Service packages.
• tariff plans.
• Connecting/disabling additional channels.

Wi-Fi and IP telephony

There is a separate information block “Internet” in the client’s account. Through it the client can:

• See the name of the tariff plan and view information about it.
• Download and study a copy of the agreement.
• Find out the size of the subscription fee.
• See the list of connected services, add/remove individual ones.
• Change SPD password.
• Check traffic statistics.
• Install or test home video surveillance.

Free hotline Tattelecom

The telephone number of the information support service is (843) 222-22-22. Additional call center number –. Calls within Russia (mobile/landline phones) are made free of charge.

The company’s clients also have access to a short help desk number for services – 118-08 and technical support – 118-18.

Advanced users can make calls via WhatsApp/Viber. The telephone number of the Tattelecom company contact center is +7-902-718-22-68. This format of communication is usually preferred by active users of the messenger.

Other methods of communication

An additional method of communication is online chat. It's in the Help Desk section at the bottom of the page. If you click on the blue square, a form will open to fill out. The user just needs to indicate his name, phone number, select the reason for contacting, write a question and click the “Start Conversation” button. The system will offer options for solving the problem - a question of a reference or technical nature, mobile communications. The user will need to send the number. After which he is connected to the operator.

In addition to online chat, you can use the feedback form. It is available to all clients of the company. The form is located in the "Contact Information" section. The user needs to indicate their first and last name, email, select the purpose of the request and describe the essence of the issue. Additionally, you need to enter a verification code. Then send a message.

Users can separately or leave feedback on the operation of the online resource through social networks. For example, on VKontakte. The group administrator responds within five minutes.

Another way to communicate with the company is a mobile application with the “Fly” logo. It can be downloaded from the website of the Tattelecom operator. The application gives the user access to his personal account (checking the balance, replenishing the account, connecting additional services).

Citizens can also send a request to the email address -

Additionally, clients can contact one of the Tattelecom branches. Their list can be found on the operator’s website. Just go to the “Contact Information” and “Sales and Service Offices” sections. The system will show the addresses and operating hours of the company's branches.

Problems you may encounter

The subscriber may encounter the impossibility of setting up the Internet, its absence or a weak network signal. In the first case, contact the operator’s technical support by phone or visit the nearest company office - consultants will set up the Internet for you free of charge.

Let's consider several common reasons for the lack of Internet or communication interruptions:

1. Weak signal. If your internet appears and disappears, most likely you are in an area where the signal is very weak. In this case, the E icon usually appears in the network bar at the top instead of 2G or 4G. The solution is on the surface - find a place with better signal reception.
2. Heavy load on the network (for example, in the evening). Here you should wait until the load subsides.
3. Active flight mode. Check if airplane mode is working on your phone - you may have turned it on accidentally. The mode may be called autonomous.
4. Insufficient funds on balance. Be sure to check your account using the code *100# and top it up if necessary.
5. Disabled data transfer. If it is not active, the Internet on the phone will not work even after setting it up. On Android, activation occurs in the “Mobile networks” section.
6. Incorrect settings. Make sure you entered the correct data when setting up - read the instructions again and check them.
7. System failure. Just restart your mobile device - there may be an error in the operation of the data transfer module.

On what issues will support not be able to help?

Technical support staff do not provide advice on the services and tariffs of other mobile operators and do not resolve issues of fraud.

Most answers to questions can be found on the website. Contact center employees periodically remind citizens about the possibilities of their personal account. Here you need to select the appropriate section “Services for home or business”. Then you need to select a subsection - Internet, television, mobile communications or telephony. Each subsection has a “Questions and Answers” ​​section. You can find a lot of useful information here.

Tattelecom hotline, how to write to support

Tattelecom is the most developed and popular telecom operator represented in Tatarstan. The company's services include the provision of fixed telephony, mobile communications, Internet access, and television. A public Wi-Fi system is being developed and implemented. As of the end of last year, 1.8 million people used Tattelecom services.

In the article we will find out how the Tattelecom hotline works, how to contact support in other ways, how it works, what is the schedule? Why do you need a Subscriber's Personal Account?

How to write to Tattelecom support service?

The support service provides assistance to customers via hot numbers and through alternative communication channels, in the form of the following offers:

• Email - send a message to - [email protected] The request is in the nature of a review, request, question or complaint.
• Communication via chat is available from the official portal. At the bottom of the page there is a “label” in the form of a blue square, clicking on which opens a form for communicating with an employee.
• The “Feedback” form addresses a wider range of topics, in some cases you will have to wait up to 24 hours for a response. You must select the “Contact Information” section and fill out the “fields” with personal and contact information, select a topic category and describe the essence of the question, problem or complaint.
• You can also write via the Internet using the “Fly” mobile application.

Online access to the Internet is used as informal and non-traditional methods of communication; clients receive advice and any answer of interest through social networks. In all popular social networks in Russia. Company communities are open on networks. The group can be found on VKontakte, Odnoklassniki, Facebook.

administrator in the appropriate block or leave a comment under one of the posts. A community administrator will respond within a few minutes.

How long to wait for a response from a specialist

The waiting time depends on the contact method used by the client. The response speed on the hotline varies at different times of the day. They usually answer right away, but during peak hours you have to wait a few minutes.

They usually wait no more than 5 minutes for a response from the social network administrator.

The feedback function is used by clients who do not need a quick response and can wait. But the response in online chat is almost instantaneous.

What is the Tattelecom hotline number?

You can call the helpline using several contacts, depending on who you are? For individuals, contact information is as follows:

• +7, answers to all questions about services and tariffs.
• An additional call-center telephone number designed to relieve the existing hotline.
• Technical customer support for the entire range of problems - +7 (843) 118 18 11.

You can call the numbers from a mobile or landline device for free within the country. A quick dial-up number within the network is also available from mobile phones - 118 08 and 118 18. Hot phones for corporate and legal entities:

• +7 unified information desk.
• "Unloading" hot phone.
• Quick dialing from mobile phones - 118 88.

Please note that calls to these numbers are free within Tatarstan. You can call from other regions of the country at the rates of your operator. Tattelecom operates only within one republic.

For advanced users, we launched another line, communication through which is supported through modern Internet messengers. Phone number where you can call or send a message on Viber and WhatsApp.

Which cellular operators operate in Crimea 2021

Currently MTS, Megafon, Beeline, Tele2, Iota, Volna, Sevmobile, Krymtelecom operate in Crimea.

Cellular communications in Crimea 2021 - MTS

As mentioned earlier, mobile communications from MTS are operational in Crimea. This company provides tariff plans of the “Smart” line, this is the best tariff, because you don’t need to connect any options - the Internet will work, all incoming calls are free, outgoing calls to MTS in Russia are also free.

• The Smart mini tariff plan (in some places, of course, the connection is poor, but it will do - it costs 200 rubles) contains: 100 minutes for on-net calls, 200 messages and 1 GB of Internet. Calls to other operators will cost 12 rubles/min. abroad (within the border - 1.5 rubles), SMS - 1.95 rubles. Incoming calls are free. Smart mini tariff requires connection.
• For the Smart tariff, you do not need to connect additional options if the terms and conditions say “all over Russia.”
• Tariff plans Smart (monthly fee from 300 rubles) and Smart Unlimited (at least the Moscow unlimited works without problems - 12.9 rubles / day in the first month, 15 rubles / day in all subsequent months) are better to choose if when you are going to communicate on the phone mainly with subscribers of other operators. These tariffs provide a more impressive number of minutes and Internet.
• “Home package Russia +” - this package must be activated by all subscribers of the Smart tariff in order to use the included minutes and the Internet in Crimea. Costs 100 rubles. per month.
• The Smart tariff for your own is a very cool tariff, but it is not available to most users. MTS employees receive this tariff and can give several secret codes to their friends or relatives to connect. On the Internet, secret codes are sold from 1,500 rubles. Monthly fee 200 rub. includes 10 GB of Internet throughout Russia, 600 minutes of calls, free calls to MTS. In Crimea, no options are needed, because the included minutes and Internet in the tariff are already valid throughout Russia.
• If the tariff is not Smart (any other old tariff from MTS), then you will not be able to use communications the same way as in your region.
• MTS has a tariff called “guest”, incoming and outgoing calls (to subscribers who have purchased an identical tariff plan) will be free, other services in this area - 1.5 rubles / min. In addition to calls to subscribers of other mobile companies, their cost will be 3.5 rubles.
• To use the Internet, you need to connect the SuperBIT Smart option, for 10 rubles/day, you will receive 3 GB within a month.
• “Everywhere is like home” - all incoming calls to the subscriber are free, and other prices correspond to the selected tariff plan.
• There is an MTS bonus - points are awarded for using communications, you can connect to additional Internet, which also works in Crimea.

Crimean Peninsula 2021 — Megafon

• Megafon in Crimea operates in roaming. Communication is good, but prices for services are high.
• The company provides its clients with the “Crimea” option; the daily payment will be 15 rubles; outgoing - 5 rubles/min (directly to your region); inboxes will be free; the cost of one SMS will be 3 rubles; Internet will cost 5 rubles/1 MB. Without the connected option, incoming and outgoing calls will cost 9.99 rubles, SMS - 4.90 rubles, 1 MB - 9.90 rubles.
• There is an option “All Russia” - you can talk at home tariff + Internet.
• If you don’t activate any options, you will be charged the same as in international roaming - 55 rubles/min.

Which telecom operators are in Crimea - Beeline

• Beeline is very expensive in Crimea. Bad connection. The cost is the same as in roaming. Tourists often complain about bills of several thousand rubles.
• Upon arrival in the Republic of Crimea or Sevastopol, you must register in the K-Telecom network.
• For communication and the Internet to work, you need to install a program on your phone - VPN.
• On their website they have a mysterious phrase: “Beeline may provide preferential pricing on several tariff plans.” In fact, no one saw this “preferential” tariff.

Roaming in Crimea. What is mobile communication like in Crimea - Tele-2

• It is officially impossible to buy cellular cards from this operator on the Crimean peninsula.
• Tariffs “Black”, “Super Black” do not work, they charge money as in roaming. The connection itself catches. The Internet is very slow.
• In Crimea, the tariff is: 5 rubles/min for incoming and outgoing, 3.50 rubles. — SMS, 5 rub. - 1 MB of Internet.
• The operator provides the option “at home in Crimea”, it gives you free incoming calls, outgoing calls are still 5 rubles, the Internet connection only to Crimea at home is not bad.

Crimean Peninsula 2021 - Yota

For 9 rubles/min. Incoming calls, outgoing calls will cost 19 rubles per minute, messages will also cost 19 rubles, connecting to the Internet will cost 9 rubles. for 1 KB.

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