What to do if the operator forcibly transfers to a new tariff plan

Mobile operators annually review the terms of existing tariff plans. This usually ends with subscribers having to pay more for a comparable set of services. In some cases, clients are allowed to use old versions of tariffs, but usually we are simply presented with the fact of changed prices. What to do if the operator forcibly transfers you to a new tariff? Let's figure it out.

How to change MTS tariff plan

First, let's describe the procedure. You can use several methods:

1. Through your personal account. In our opinion, the most convenient way, but it requires Internet access. It is also suitable for owners of tablets from which it is impossible to send a USSD request or make a call, as well as for modems . Do not forget that if you access your personal account using the MTS mobile Internet, you do not need to enter your login and password. So, you have already entered the online assistant. In the “My Account” section, click the “Change tariff plan” button. Here is a list of all available tariff plans and the cost of switching. Don't be surprised if the list is incomplete. This means that not everything is available for you to connect. After you have selected the one you are interested in, you will be redirected to the description page. If everything suits you, then click “Next”. Be careful when changing the archived tariff, as you will not have the opportunity to return. Calculate all the benefits. The tariff change takes place immediately. You will be notified about this via SMS.

1. Application "My MTS". We will not describe it for a long time, since the process is similar to the one discussed above.
2. Mobile assistant. Call 08703 and follow the instructions from the auto-informer.
3. Using USSD command. The good thing about this method is that you can switch the tariff yourself from your phone. In general, each tariff plan has its own number, but you don’t have to bother searching and use the mobile assistant *111# call. This is an analogue of a personal account that does not require access to your personal account. If you still want an individual team, here is a list of current offers:

What can be done

You signed the contract, which means you actually agreed to all its terms, including the right of the mobile operator to change the terms of the tariff unilaterally. The only chance to appeal such an outcome is to a higher authority if the company really did not notify you less than 10 days before making the changes. But, let's be honest, telecommunications companies are not fools who work - they have everything grasped and calculated precisely according to dates.

As a result, we are left with two options: agree to new conditions or move to competing companies in search of a better life. You can also use a little trick - start processing the transition to another mobile operator while maintaining the number. Nowadays companies are trying to fight for their clients, so they will definitely try to find out why you decided to refuse their services. When you receive a call like this, it’s worth explaining that the reason for the switch is the changed prices of your favorite tariff plan. It is possible that the operator’s employees will offer you more favorable individual terms of service in order to retain the client. However, of course, no one can guarantee such an outcome.

Topic: Which mobile operator has the cheapest communications in Russia

Popular tariffs - transition commands

The simplest solution to switch to another plan is to use the short command service, using a unique combination for each plan. Below is an overview of the most popular!

Super MTS

Old current tariff, one of the veterans.

Advantages:

• No monthly fee
• Prepaid package of minutes
• Internet traffic
• Home region - calls 1-1.5, within the Russian Federation - 3-12 rubles

Transition: *111*8888#

Guest

It is profitable to call within the Russian Federation, the CIS and Asian countries. An excellent choice for communicating with friends and relatives in other cities and neighboring countries.

Advantages:

• No monthly fee
• calls abroad from 3 to 20 rubles per minute
• Home network and roaming in the Russian Federation from 2 to 5 rubles
• Change tariff, command: *111*741*1#

X

This is a former MTS Hype tariff board. The main focus is on active Internet users and young people. A monthly fee of 370 rubles allows you to:

• unlimited on instant messengers and all popular social networks
• The rest of the Internet traffic is limited - 7GB
• Calls - 100 minutes free

jump command: *111*1010*1#

Tariff

One of the most popular tariff plans from MTS. Fully unlimited internet, prepaid minutes and number of SMS are chosen independently. This choice determines the amount of the monthly fee: from 450 to 1450 rubles.

Switch to Tariffishche - *111*1115#

Smart

The “Smart” tariff is an excellent solution for active Internet users who, in addition, often need to call MTS Russia numbers. Payment of 350 rubles per month will provide 300 minutes for communication and 7GB of traffic on the mobile Internet. After free minutes expire, calls to MTS are free, other operators are 3 rubles/min.

Switch to “Smart” - *111*1024*1#

Is it possible to challenge the operator’s actions?

If someone decides to fight such arbitrariness, then they need to take into account several tips.

1. Having received an SMS message with information about an imminent transfer to another tariff, you should carefully read its terms and conditions. You need to compare the conditions of the old and new tariff plans to determine whether the new option is suitable or not.
2. You should visit your personal account on the operator’s website. All companies have a call details section in their personal account. This way you can see how many services are consumed daily and evaluate the new tariff plan in relation to this.
3. Next, you need to look at the line of current tariff packages that the operator does not change and to which he does not offer to switch. It may well be that the list will include the optimal tariff plan for the subscriber, which will be more profitable in all respects. If there is such an offer, it is recommended to switch to it without waiting for the end of the 10-day period, after which the subscriber will be automatically transferred to a different tariff.

If there is nothing suitable among the current tariff packages, and there is no desire to switch to the proposed tariff, then there is nothing left but to make an official appeal to your operator.

Before submitting a complaint to the company, you should still contact the customer support service and explain the situation regarding your reluctance to change the tariff. It is quite possible that the company’s management will meet you halfway and offer a good discount on services or a more favorable non-public tariff. It is worth remembering that operators have no desire to sue clients, as this affects their reputation.

If nothing helps to maintain a favorable tariff, then you should write a claim to the company. After stating the problem, they go to Russian Post and send a letter with a notification of delivery to the official address of the company. If you wish, you can go to the operator’s office yourself and take the application there in two copies, the company takes one for itself, and on the second it puts the number of the incoming document.

There are many examples on the Internet of how to correctly file a claim against a mobile operator.

Within a month, the telecommunications company must respond to the applicant to the details he provided. If the operator’s response does not suit the subscriber, he can go to court.

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How much does it cost to change MTS tariff plan?

For all tariff plans that are current at the moment, the rule applies - the transition is free once every 30 days . If you change it more often, the cost will depend on the tariff. Those that have a subscription fee will not require re-payment for the transition, but as for “Super MTS”, “Posecondary”, “Red Enerdgy”, you will have to pay 150 rubles for them.

Be careful when charging your subscription fee. It is no coincidence that we have included the rule for calculating it in a separate column. Please note that “My Unlimited” is debited daily. Accordingly, at the time of transition, there should be an amount in the account equal to the daily payment.

For a landline number, payments are accrued every day and are not combined with the tariff plan in financial reports. The price of a direct number may also change due to tariff changes.

For others the situation is different. You will pay the entire amount for the month in a one-time payment. If there are not enough funds in the account at this moment, the transfer will not take place.

In any case, you will be advised of the cost before you give your final consent to the change.

Please pay attention to the following points:

1. Transition date. It may seem like an insignificant thing, but this number will be your settlement date. Every month on this day the subscription fee will be debited, so choose the date when it is convenient for you to pay, after your salary.
2. The rule for charging a subscription fee if there are insufficient funds on the balance. Each tariff plan handles this situation differently. Some simply go into blocking until payment is made, some will go into the red, and there are also those where a daily subscription fee is included. Relevant for those who do not use communications regularly. Please carefully study the detailed tariff conditions.

Why are we telling all this? A common situation: a subscriber does not use the Internet every month. He puts money into his account in the amount of the monthly payment, uses it, and then is financially blocked until access to the network is needed again. One fine month, he makes a payment on the 19th, but the next day, instead of the usual Internet, there is a minus on the account. The problem is that the write-off date is the 20th. Payment 19 forced the system to write off two months in advance. If the user had paid a day later, everything would have been fine. That is why we encourage you to study the full terms and conditions of the tariff, even those places where it is written in small gray font.

Does a mobile operator have the right to change the tariff plan without the subscriber’s consent?

So, you find yourself in a situation where your mobile operator has decided to unilaterally transfer you to a new tariff or change the terms of the current one. To make sure that he has the right to do this, you just need to carefully read the terms of the contract that you signed. Absolutely every major telecommunications company must have a clause on this topic. The wording may differ, but the essence remains the same.

The only condition that the mobile operator must comply with is to notify the subscriber of changes in the terms of service in advance. Specifically, no less than 10 days before the new conditions come into force. Usually companies notify about this via SMS.

Of course, there may be situations in which notifications, for some reason, do not arrive, or links within SMS simply do not work. However, even this is not a violation of the contract, because the mobile operator always publishes upcoming changes on its official website. News about this is also considered a full notification to customers, even if they have never visited this site in their lives.

How to switch to another Megafon tariff

A simple way to change the current tariff plan is to send a command request. Many TPs have special combinations for connection; you can find out this information on the official Megafon website. When changing the tariff plan, there are some features:

1. It is not possible to switch to archived tariff plans.
2. The costs for connecting a tariff can be found on the page of the selected TP.
3. If you change the tariff with a subscription fee, then it is impossible to return unspent funds at the current tariff.
4. If you previously activated packages for communication services, they will no longer be available.
5. To switch to some tariffs, you will have to visit the Megafon office.
6. You can activate a new tariff if you have no debts on the current one.
7. Your balance must have the required amount equal to the subscription fee for the selected TP.