Since it is not always possible to return the old tariff on Beeline, the provider has provided several ways to solve the problem. A transition to the previous terms of service is possible in 2 cases. The option must be presented on the company's website as a current or archived tariff plan. If the service is included in the category of “closed” offers, then it will no longer be possible to restore the old communication parameters. The subscriber will be offered a new option from the current Beeline line at an affordable price.
Reasons for switching to the old tariff from Beeline
If the services provided are not suitable, you need to change the tariff plan.
Customers who use mobile communications constantly monitor their monthly expenses. The provider increases the cost of services and changes the content of package plans. Accordingly, the new conditions are not optimal for all categories of users.
Reasons for changing tariffs:
- Lack of necessary options in the package (insufficient amount of traffic, minutes and SMS).
- Increase in prices for calls with subscribers of other providers.
- Overpayment for unused services.
Beeline recommends that when switching to a new tariff, you refer to the service’s help information. By sending a USSD request *110*05#, the subscriber will receive data about the communication parameters on the current SIM card. In the response SMS you will receive the name of the tariff, a list of activated packages and options, and their cost. After analyzing this information, the user will be able to conclude whether it is advisable to change the existing package.
Before restoring the tariff, you should also make sure that it is possible to switch to the previous terms of service. Some package options may not be available for connection. In other cases, the subscriber will be transferred to the old tariff only after paying a separate fee for the transition.
The user can obtain complete information on the company’s services by calling the voice assistant at 0611.
Using your phone
Having decided on a suitable tariff plan, you can switch to it using your phone. You should first find out what terms of service are currently in effect. To do this, you can type the command ✶ 1 1 0 ✶ 0 5 #. Having received this information, you should proceed as follows:
- go to the official website of the operator;
- find a list of those available for connection;
- find the option you are interested in and opposite it the command to go;
- dial and send a call;
- confirm your desire to change the package.
Another way to use your phone is to find the offer you are interested in through the website and click the “go” button. To receive an informational SMS with further instructions, you need to enter your phone number in the drop-down form.
Is it possible to return to the archived tariff?
Beeline's packaged mobile communication services can be divided into several categories. Current tariff plans are available for connection at any convenient time. Closed offers can be used during the promotion period. Archived tariffs are considered conditionally inactive. They can be restored only by the decision of the provider on individual terms. Therefore, the operator provides subscribers with the opportunity to view the archive to compare prices.
To switch to a suspended tariff, the subscriber must receive a special invitation link. It is sent as a bonus or privilege for the constant use of communication services. In some cases, a transition to an archive tariff is given as part of a customer retention program, when a subscriber wants to transfer a number to another operator.
In the application
The operator has developed a special application in which you can comfortably manage basic services. You can use the program for mobile devices and install it on your smartphone.
You can find the application in the official store. Authorization in it occurs automatically; you do not need to enter any data. The program detects the presence of a card and provides access.
You will be able to fully manage your account, choose a different tariff plan and connect it. The application operates on various smartphones and does not require significant resources to operate. Reviews about it are positive.
Returning an old tariff plan
This can be done in several ways.
In "Personal Account"
The option is available in different ways.
The archived tariff can be restored using a link from an email or SMS.
Algorithm of actions:
- Click on the URL to view the promotion.
- Click on the item with the active link “Switch to tariff”.
- The system will redirect the connection to the provider's website.
- Log in using your username and password. If the subscriber has not previously registered an online account, you need to create an account. To do this, click on the “How to get a login and password” tab and follow the system prompts.
- If the service does not automatically confirm the application, go to the “Management” section.
- Select the offered package of options. Confirm your agreement to switch to the tariff.
- Make sure there are enough funds on your card balance to charge the commission and subscription fee.
Next you need to wait for the operation to complete. A corresponding notification will be sent to your phone.
Through a call to the operator
To change the current tariff, use the number 0611. The subscriber waits for a response from a specialist, declares his desire to switch to the archive plan, and confirms his identity using his passport. After checking the data, a Beeline employee will tell you about the terms of the promotion and the cost of connection. If the required amount is not on the balance, the client will be sent an SMS with a USSD combination to independently switch to the tariff.
In the mobile application
Restoring archived communication packages is available for users of Google Play, App Store, and Windows Store.
Algorithm of actions:
- Download the operator’s application “My Beeline” and install it on your device (smartphone, tablet, PC).
- Log in to the program by entering your username and password.
- Go to the "Tariff Plans" section.
- Select a promotional service.
Next, you need to confirm the transition by clicking on the checkbox that says “Connect”.
When contacting the office
If access to the user’s virtual account is difficult for any reason, you can contact the nearest Beeline office. At the checkout you will be asked to present your passport. You need to take your phone with a SIM card with you to check the connection parameters. The addresses of the salons are presented in the “Sales Offices” section (at the bottom of the main page of the site).
In the contact center
To connect, you can use the contact center. To do this, you will need to call 0611. Follow the instructions in the menu to connect to an operator.
When the specialist answers you, you must indicate the reason for your request. He will help you connect the tariff, you will receive a notification on your phone. The main disadvantage of this option is that you will have to wait quite a long time for a response from the contact center. This may take 5 - 15 minutes, depending on how busy the service is.
Features for owners of postpaid tariffs
Deferred payment is valid within individual Beeline service packages. The main feature of installment plans is that the invoice is issued at the end of the month. Those. the subscriber can make calls and communicate online without restrictions. By the end of the reporting period, he will be sent a statement with the final bill.
Services provided are paid at the end of the billing period.
When switching from a postpaid tariff, the client repays the debt ahead of schedule after first contacting the Beeline service, where he is informed of the amount to be repaid. You can check your current expenses yourself using the command *110*45#. To order a monthly financial report, dial the combination *110*321#.
How to return - instructions
To switch to the previous tariff, the subscriber can use any of the available methods: online account, application, voice assistant. All you need to do is select the appropriate option and activate it on the number.
Instructions:
- Pay off your debt for current expenses by topping up your SIM card balance.
- Log in to your personal account on the Beeline website.
- Log in using your username and password.
- Go to the section with tariffs (item “Mobile communications and Internet”).
- Select the desired position.
- Click on the “Connect” link.
- Expect an SMS notification about your transfer to a new plan.
This method cannot always be used. If a service is archived, its connection is no longer available. The only way to activate the option is to receive a Beeline special offer.
Short number
This method of changing the tariff on Beeline was once the most popular. It’s clear why, because to use it, you don’t need to send SMS or go online; it’s available around the clock. Instructions for transition:
- Dial the short number 0611, all calls from Beeline within the country are free.
- Listen to the answering machine information, which will tell you about the main menu functions.
- Click on the button under which the section you are interested in is announced.
- Listen to the packages available for your region and press the button again.
- If there are enough funds in the account for the transition and payment of the subscription fee, the transition will occur instantly.
Important! If you encounter any difficulties using this method, you should request a connection from the call center operators. The corresponding menu number is announced at the very end.
Refund of Internet tariff for modem
Owners of routers from Beeline restore the tariff in the online account on the company’s website. A transfer to the previous Internet option can also be requested from the hotline operator, who has access to the connection history. To confirm the transition to the tariff, the owner of the SIM card undergoes user identification. The specialist asks who the contract is for and asks for the last digits of the passport. A refund to the old tariff is made within 5 minutes.
Personal Area
Now this method is one of the most convenient, because almost everyone has access to the Internet. Registering is extremely easy, to do this you should:
- Go to the official website.
- Find the “Personal Account” tab and register.
- Next, enter your phone number in the field and wait for a response SMS with a password for the first login. Then log in.
Next, all that remains is to find the tariff you are interested in; if you haven’t decided on it yet, then it’s worth looking at all the operator’s capabilities.
Opposite the offer you like there will be a “go” button; all you have to do is click it and confirm your desire to change the package.
Is forced transfer legal?
The provider has the right to unilaterally change the terms of service. This is stated in the contract that the subscriber receives when purchasing a SIM card. At the same time, Beeline does not close archived tariffs. Clients continue to use services under the same conditions, often less favorable. In this case, a forced transfer to a new tariff is not carried out.
When choosing a tariff, it is recommended to carefully read its terms and conditions.
If new communication parameters are already connected, then this is also legal. The provider warns subscribers about tariff changes using SMS notifications. Information is also provided on the company's website. The subscriber is given 10 days to select (change) a package option.
If the client agrees with the presented terms of the contract, then at the end of the term the new tariff parameters automatically come into force.
When the operator has the right
When changing the previous communication parameters, the provider, in accordance with the law, notifies subscribers in advance about the introduction of a new mobile plan and its cost. The operator’s actions are legal if he notifies the client at least 10 days before the new terms of the contract come into force. The imposition of services is excluded due to the provision of choice. The subscriber can take a different tariff or completely refuse the provider’s connection.
What can be done
When an option is archived, the user has 2 options: switch to a new one with similar packages of minutes and gigabytes or buy a SIM card on which the service is not suspended. In the first case, it is enough to use the online account on the company’s website (in the mobile application). In the second, you will need to visit one of the Beeline sales offices and connect the archive communication kit on site (if available).
To purchase an old SIM card, you can turn to websites with advertisements or thematic forums. In this case, the subscriber will need to re-register the number in his name in the presence of a seller in a company communication store.
Beeline's best archived offers
Old tariffs are not available for subscribers. However, the provider places them in the archive for a reason. The tariff line can be activated at any time if the company deems it in demand.
"All is mine"
The package includes various plans to suit the needs of subscribers.
The line was archived in May 2021. Communication within the family was offered under several tariff plans.
| Name | minutes | SMS | Gigabytes | price, rub. |
| "Absolutely EVERYTHING" | 5000 | 300 | 30 | 2500 |
| "All Mine 1" | 300 | 300 | 3 | 400 |
| "All Mine 2" | 500 | 300 | 15 | 600 |
| "All Mine 3" | 1200 | 300 | 22 | 900 |
| "All Mine 4" | 2000 | 300 | 30 | 1500 |
| "My Everything 2 for tablet" | — | — | 19 (unlimited on social networks and music services) | 600 |
| "All is mine 3 for computer" | — | — | 30 | 900 |
The provided packages are valid within Russia without restrictions. When traveling abroad, additional options with cheap roaming are included.
Line “Zero doubts”
Payment is made only for the services used.
The last tariff from the family was archived in March 2021. The line is represented by 20 mobile plans without a subscription fee and restrictions (packages) on the use of communications. Parameters of the options currently in effect:
| Name/price in rub. | "Zero Doubt 17" | "Zero Doubt 18" | "Zero Doubt 19" | "Zero doubts 20 |
| A minute within the network at home/in the Russian Federation | 2/4,95 | 1,5/4,95 | 4/4,95 | 3/4,95 |
| Minute in home region (any operators)/to other regions | 4/11,95 | 3/11,95 | 8/11,95 | 6/11,95 |
| 1 MB of traffic (without connecting Internet options) | 9,95 | |||
| SMS in the home network/in the Russian Federation | 2/2,95 | |||
The “Zero Doubts” line is designed for subscribers who are not accustomed to overpaying for communications. Funds are paid according to the volume of services that was spent during the month.
"Let's talk"
Unlimited conversation with refillable Internet packages.
Connecting the option was available as part of a three-month promotion held in June-August 2021.
Communication rates:
- Unlimited calls within the Russian Federation (any connection).
- 5 GB of Internet with the ability to connect a similar traffic package for 150 rubles.
- SMS in your home region - 2 rubles, within the Russian Federation - 5 rubles.
The subscription fee is charged once a week in the amount of 200 rubles.
"Gigabyte" - for technology
The option was archived in March 2021. It was originally developed for tablets and USB modems. However, they began to connect it to smartphones and other smart gadgets that use the Internet for work.
According to the terms of the tariff, the subscriber is given the option of 1 GB for 100 rubles. When the limit is exhausted, a similar traffic package is connected. The number of activations is limited only by the account balance. As soon as the number runs out of funds, the connection speed is reset to zero. Service restoration is carried out after the balance is replenished. The option is activated automatically.
New Beeline tariffs
The current mobile communication lines are more thought out taking into account the interests and convenience of users. For everyday communication, subscribers subscribe to one of the tariffs from the “Close People” and “First Gigs” family. Pensioners and other clients who save on communications are offered services without a monthly fee: “Per Second”, “Bi+”, “Communication Z”, “Social Package”. Beeline has developed separate tariffs for gadgets, laptops and computers: “Internet PRO”, “For smart devices”.
