How to change your number and stay in touch

Register

Due to the fact that the company provides communication services (accordingly, it knows the numbers of its subscribers, including personal data about them), registering a personal account is as simple as possible.

On the company’s official website, you need to select “My motive”, then go to the “Fox” account.

A registration form will open in Lisa's office. The following data will be needed to register a personal account for the motive:

• Phone number;
• Personal account (specified in the contract for the provision of communication services);
• Password.

ADVICE. To ensure security in the “Fox, motive personal account” system, it is important to keep the password secret. The password must not be disclosed to third parties.

You can order a password by sending an SMS with any text to the short number “1070”. For the company's clients, registering an account in this way is free.

If the user wants to simplify the subsequent authorization procedure so as not to send an SMS every time, you can change the password in the “fox, motive, personal account” settings.

ADVICE. Latin upper and lower case letters, numbers, special characters - entered in random order will ensure high security for your account.

Via messenger

If you were unable to view the phone number on Motive using the above method, use an alternative option - access to Viber or WhatsApp instant messengers. To achieve your goal, go through the following steps:

1. Register for any of the services.
2. Please register.
3. Add +7-953-60-370-33 to your contact list.

After connecting, you have access to direct communication with a company employee. With its help, you can easily find out your phone number on Motive and get other useful information.

Entrance

On the official website, which can be easily found by searching for “motive personal account”, you can log into the user’s account. To log in, you must click the “Login” link (button). Then, in the form provided, enter your phone number with a password.

Login to your personal account

After the data has been entered and the “Login” button sends it to the server, access to your personal account will be allowed. Provided that the user credentials were entered correctly.

The motive personal account provides users with the following information:

• FULL NAME. authorized subscriber;
• The name of the tariff with its detailed data;
• Directly, the telephone number of the authorized subscriber;
• Balance balance;
• Personal account linked to the number;
• Information on the service agreement;
• The status in which the contract is located;
• Last login details;
• Account details.

By phone number

An alternative login method is authorization by phone number. Suitable when the password is lost or falls into the hands of third parties (password reset is done here).

During authorization in your personal account, you must select the appropriate item indicating authorization by phone number. A form will open on the page asking you to enter a phone number. The system will send an SMS code to the entered number and request confirmation of ownership of the number (this way the service checks the true owner of the number and identifies intruders).

NOTE. For subscribers of the company, such manipulations are free of charge.

After confirming the authenticity of the person trying to enter the personal account, the service will open the main page of the internal service with data about the subscriber. This means that the authorization was successful.

ADVICE. The user can re-register to reset their credentials. This way, you can be sure that the password that came to the attackers is 100% reset.

At the support service

An easy way to check your phone number on Motive is to contact technical support by dialing 611 or 8-800-24-000-00. Take the following steps:

1. Dial the operator's phone number.
2. Tell him you want to know the phone number.
3. Provide the necessary information upon request of the call center employee (for example, passport details, full name, code word).

Upon request, the operator provides information to the client of the Motiv company. If desired, with the help of the operator, you can resolve other issues - get information about expenses, connect a new tariff or additional service. The advantage of this method is that there is no payment.

Services and Tariffs

The company is based on providing communication services to its subscribers. Mobile communications: calls, Internet, MMS, SMS and other related services. Motive is constantly developing and therefore regularly introduces new products and services to its customers.

The development of additional services, which the user can find on the official website, as well as in his personal account, is a pleasant bonus for the company’s subscribers.

Motiv divides all services into tariff plans to make it easier for users to navigate when connecting. Tariffs are arranged to satisfy a wide variety of customer needs. Some people need to provide many minutes for calls, while others need the Internet. Certain categories of users use both types of communication with the same frequency.

"Black"

This package includes:

• 450 minutes for calls within the network, as well as within the Sverdlovsk region;
• 15 GB Internet traffic;
• 50 SMS messages.

The cost of this tariff plan is 270 rubles. To connect to the tariff, you need to credit 300 rubles to your SIM card balance.

Overexpenses included in the package of services are paid at the general company rate.

As a bonus, users are provided with complete unlimited access to social networks and instant messengers. This approach significantly reduces traffic consumption on the client side.

"Green"

• 500 minutes for calls within the network, as well as to all Big Ural numbers;
• 15 GB of included Internet traffic without speed limit;
• Incoming calls from the Chelyabinsk and Tyumen regions are completely free.

The tariff plan is well suited for those who want to always stay in touch with other subscribers of the cellular network, loved ones living nearby, as well as friends from neighboring areas. The included unlimited traffic to social networks with instant messengers will allow you to stay up to date with events, news, and even listen to music from them.

NOTE. The cost of connecting to the specified package is 400 rubles, the monthly subscription fee is 350 rubles per month of use.

"Yellow"

Cost: 350 rubles / month.

Connection cost: 400 rubles.

• 500 included minutes for outgoing calls to numbers within the network, as well as other Big Urals numbers;
• 16 GB of included Internet traffic;
• 300 included SMS messages.

You can receive free incoming calls from the Tyumen and Chelyabinsk regions.

"Red"

Cost: 330 rubles / month.

Connection cost: 350 rubles.

• 300 minutes are included for calls within the network, as well as to numbers of other Big Urals operators;
• 15 GB of included Internet traffic at high speed;
• 300 outgoing SMS messages.

«190»

Cost: 190 rubles / month

Connection cost: 200 rubles.

Included: unlimited calls within the network, as well as mobile Internet without traffic restrictions at a speed of 512 Kbps.

An inexpensive service package is suitable for those who want to always stay in touch. Also, he uses the Internet to search for text information, communicate online through messages, watches little video and listens to music.

Overexpenditure is paid additionally according to the conditions presented on the official website.

NOTE. The mobile operator has the right to unilaterally change the terms of service. However, it is obliged to inform subscribers in a timely manner in advance by posting public information (on the official website).

«39»

Cost: 39 rubles / month.

Connection cost: 100 rubles.

Included: 60 minutes of outgoing calls to numbers within the network and other numbers in the region.

Additional services are available for an additional fee. The conditions for their provision can be found in the user’s personal account, or on the company’s official website.

ADVICE. Users of this tariff plan should be extremely careful. The terms of the package do not include included SMS or MMS messages, as well as the Internet. These services can be purchased in separate packages for an additional fee.

"Second-by-second"

Cost: 0 rubles / month.

Connection cost: 100 rubles.

Nothing is included, and the cost of one second of outgoing conversation is 3 kopecks. 1 MB of Internet traffic costs 9 rubles.

Suitable for those who practically do not use mobile communication services, so as not to overpay for unused minutes and megabytes.

NOTE. The main feature of the tariff is that the cost of one second of conversation does not change for calls to any region of Russia. While on other service packages the cost of calls to other areas is higher than the cost of calls to neighbors.

"Next Free"

Cost: 0 rubles / month.

Connection cost: 100 rubles.

Peculiarities:

• Thirty minutes of calls are paid in the amount of 1.8 rubles;
• One SMS message costs 1.8 rubles;
• Outgoing calls to numbers of other operators are charged in the amount of 1.8 rubles;
• The cost of mobile Internet is 9 rubles per 1 MB;

Additional services are charged in accordance with Appendix No. 5, which fully regulates the terms of payment for all additional communication services in the Motiv company. The application may be changed unilaterally with mandatory notification to subscribers.

"Very simple tariff"

Cost: 0 rubles / month.

Connection cost: 100 rubles.

Peculiarities:

• The cost of an outgoing call is paid in the amount of 1 ruble per minute of conversation to any number in the Sverdlovsk region;
• The cost of 1 MB is paid in the amount of 9 rubles;

Additional services are subject to additional charges. The operator has every right to independently change the conditions for the provision of its services with prior mandatory notification. When the subscriber disagrees with the service provider, the subscriber has the right to terminate the contract.

"All Russia!"

Currently, connection to the specified tariff plan is closed. However, it continues to operate for Motiv subscribers who managed to connect to it earlier.

Provides 600 minutes and SMS for its subscribers and a double Internet package of 24 GB.

ADVICE. Through the news on the official website, each subscriber can follow Motive’s promotions, sweepstakes and plans. A timely response to news will allow you to save significant amounts of money on communication services.

Find out your tariff

There are situations when you need to find out your service package (tariff plan) to determine the advisability of its subsequent use. For example, in case of cost overruns or a significant increase in the cost of communication services. For additional convenience of users, the motive provided different ways to carry out such manipulation:

• Through your personal account;
• By sending details by email;
• Via SMS request;
• Using USSD request;
• By calling the hotline (user support specialist).

The easiest way to determine the package of services is to look in your personal account on the website or in the application. How to register on the site is described above. Also, the sections above describe the algorithm that answers the question “How to log into Motiv’s personal account.”

Via SMS

You can find out information about connected services by sending a message to the number “1063”. The SMS message must contain the text “TF”. The reply message will contain the name of your tariff plan with additional information about it.

IMPORTANT. The method works only for subscribers of the Motiv network. Also, sending messages to company short numbers is free.

Via USSD request

The USSD request is made to the number “1024”. An instant response will contain the name of your tariff, as well as additional information about it.

Sometimes, the response to a USSD request may be delayed up to fifteen minutes. Such delays are associated with increased load on the operator, signal deterioration or interruptions in the operation of cell towers.

If after 15 minutes you have not received a response to your request, it is recommended to contact Motive support to find out the reasons for the error and your own tariff plan.

Through your personal account

Through the user’s personal account, you can perform absolutely any manipulation with a phone number, communication services, payments, pre-orders, and others. You can enter your account through the company’s official website or a mobile application, the downloading of which will be described below.

As a rule, information about the tariff plan is presented on the main page of the personal account (mobile application and its platform, or website - it makes no difference from where the user accesses his personal account).

After authorization, when the subscriber confirms his right to own the specified number, he will have access to complete information about it.

Call the hotline

Motive hotline phone number: 8 (800) 240-0000
Through a call to the hotline, the subscriber can resolve absolutely any issue. Proof of identity is not required to provide simple and public information. To provide confidential information, identification is required using a passport or other identification document.

Technical support works around the clock, is ready to answer any questions, advise on the further use of the company’s products and services, as well as replace the service package, add additional or disable old services, provide news and company plans for the near future. For Motiva clients, the call to customer support is free.

Tariff change

You can replace the current TP with a new one using the same methods as finding it. The choice of the preferred method depends on the personal preferences of each individual user.

NOTES. Changing the tariff plan is paid. The cost is indicated on the official website, in the user’s personal account, or it can be clarified by a technical support specialist.

Before carrying out the procedure for replacing the TP, it is recommended to decide on a new plan, as well as find out the cost of the transition.

Money transfer

Being left without the ability to make calls is often unacceptable for a modern person. Sometimes there is not a single payment method at hand, and in other cases the subscriber may simply not have available funds. In this situation, he can ask friends or relatives to top up his balance.

To simplify replenishing the balances of relatives and friends, operators have long implemented the ability to send funds from phone to phone. This eliminates the need to find an ATM or other self-service device to deposit money.

The motive is a regional company. This creates a number of features associated with translations. Let's consider what the client needs to consider when making transfers:

1. Transfers from number to number can be made between the company’s clients using special commands or a personal account.
2. Subscribers of federal companies (for example, Beeline, MTS) can make a mobile transfer to Motiv in different ways. Their list may vary depending on whose SIM card is used by the sender.
3. Funds from Motiv to a third-party company’s phone can only be sent in an alternative way - through the MotivPay website or application.

The MotivPay system is an electronic wallet created by the operator together with Uralfinance Bank. It is available to all residents of the Russian Federation, but the company’s subscribers can link the balance of their personal account with the operator and the wallet. This will allow you to make transfers from Motiv to Tele2, Megafon, etc., as well as pay for other services.

Registration in the MotivPay system is available from a computer or through the smartphone application of the same name. When using the service, a Motive client must always have a balance of at least 90 rubles.

The company's payment system allows you to make transfers to individuals (for example, to cards). To use this opportunity, you must first undergo identification by filling out an application in your wallet or at the office of CB Uralfinance.

To make a transfer in the MotivPay system you need to complete the following steps:

1. Log in to the service and select a wallet to send the payment.
2. Select an operator in the “Services” section.
3. Fill out the form with payment details and familiarize yourself with the commission.
4. Click on the “Pay” button and wait for processing.

Motive-Motive and back

The easiest way to transfer funds is between two numbers connected to Motive. To carry out the operation, there are 3 main methods to choose from:

1. Personal Area. The service is available on the company's website.
2. SMS. To carry out the operation, you need to create a text message and enter the phone number for replenishment and the transfer amount. It must be transmitted to a short 1080 telephone.
3. USSD command. The transfer can be made using a request in the format: *114*108*9999999999*100#, where 9999999999 is the phone number for replenishment, 100 is the amount to transfer.

Motive-MTS and back

The Motiv company has not established normal interaction with MTS in terms of financial transfers. But you can still transfer money from Motive to MTS. To do this, you need to use the Motiv Pay payment system. The company currently does not offer any other options for solving this problem. This is mainly due to the complex relationship between regional operators and the Big Four.

There are more options for transferring money from MTS to Motive, although they will also not be entirely standard:

1. In the client's office. To send a transfer you must use . It is available in the "Manage Payments" section.
2. Via USSD service. available via menu *115#. After executing the command, just follow the system prompts.
3. In the MTS Money application. This service is available only to customers whose MTS SIM card is registered in the region where Motiv communications are provided.

It is also possible to transfer money from MTS to Motiv through various third-party services and payment systems. But in this case, the commission will usually be higher than that of the operator directly, and, on the contrary, there will be no guarantee of a quick transfer.

Motive-TELE2 and back

You can send from an account at Motiv to Tele2 on the website or in the application of the MotivPay system. If the client has not registered before, he must first create an electronic wallet. There are 3 ways to perform a reverse translation:

1. USSD service. To make a payment, you need to dial *145# and follow the system prompts. The amount must be indicated without kopecks, and the recipient’s phone number can be indicated in any convenient format (starting from 8, 7 or ten digits).
2. On the operator's website. In the “Payments and Transfers” section from the Service menu, you can send money to the account of any operator or to a card.
3. Via SMS. It is necessary to create a message with the text from the word “motivmarkt”, the recipient’s number and the payment amount. It must be sent to phone 159.

Motiv-Megafon and back

From Motiv to Megafon, as well as to other Big Four operators, money can only be sent through the MotivPay system. It can be used on the website or using the application of the same name.

A reverse transfer from Megafon to Motiv can be performed in one of the following ways:

1. On the operator's website. The transfer can be sent through the “Payments and Transfers” section, available in the services and options section.
2. By SMS. To make a payment, you need to type # (hash) in the text of the message and, without a space, the amount to be transferred to the client Motive. You can add any comment separated by a space.
3. Using USSD service. To transfer money you need to dial the combination: *133*transfer amount*recipient's phone number#. After this, all you have to do is confirm the payment via a short text message.

Motiv-Beeline and back

Clients don’t have much choice in how to transfer money from Motive to Beeline. The only thing you can use in this case is the MotivPay payment system. Moreover, it is only available through the website or smartphone application. There are several more options for transferring funds from Beeline to Motive:

1. On the operator's website. You can transfer funds in the “Payment for services” section, accessible through the “Payment and Finance” menu. On the page that opens, you need to select a category and fill out the required information.
2. Via SMS. To make a transfer, you need to prepare an SMS consisting of the word “motiv”, the recipient’s number and the payment amount. All data in the text is indicated separated by spaces. The finished message must be sent to phone number 7878.
3. Through the Mobi.Money service. Payment can be made on the payment system website, as well as via SMS to phone number 3116. In the text of the message you must indicate the word “motiv”, the recipient’s phone number and the transfer amount.

Download the application

Almost every user owns a smartphone running the Android or iOS operating system. The developers took into account the popularity of mobile devices and their rapid development and provided their customers with the opportunity to use a mobile application to interact with the company’s services. The mobile application is always at hand, provides convenient information, works outside of the included traffic and does not require additional payment.

Android device users can download it through the Play Market, and iOS users can download it through the App Store. To do this, you need to enter the following query “Motive personal account” in the search bar.

Turbo button motif

There are situations when you need to get the Internet at maximum speed. Motive has provided a “Turbo button” function for such cases. In a special section of the personal account or application.

Within 24 hours from the moment the function is activated, the Internet will be provided at the highest speed possible. After 24 hours, the speed will be reduced to the level of the tariff value.

The following tariffs support the turbo button function: “OP-PA!”, Full stuffing, Business line, Everything for business, “For smartphone 1000, 500, 250”, “For Internet 1000, 500, 250”.

Roaming

Roaming for Russian telecom operators is divided into two types:

• Intrastate roaming, divided into areas;
• International roaming for communication in different countries.

The Ruming 2.0 service costs 2 rubles per day. For roaming activation, 12 rubles will be debited from your balance.

This function is activated via the USSD request “*104*169#”. Additional connection options available:

• Activation via personal account;
• Activation via mobile application.

Detailing

Detailing is a useful function that provides a statement of the movement of all deposits and expenses for a specific number. In the application, you can set up a monthly mailing of details to control the user's expenses.

Typically, detail is looked at in two cases:

• Expenditures are significantly higher than usual;
• To regularly monitor the movement of your own funds.

In the account statement section you can order details, which can be provided through the application, your personal account on the website or by email.

Through your personal account

To order documents through your personal account, you must go through authorization so that the system recognizes the phone number and makes sure that it belongs to you.

Go to the online call detailing section to apply for data for the last two months (sixty days) or for any selected period. Here you can set up an automatic report to be sent once a month by email.

After such settings, a detailed statement of all expenses will be sent monthly to the specified email address. This approach is convenient for controlling all costs associated with a phone number.

Through the Internet

Detailing is ordered via the Internet from the official Motive website. You must first log in to your personal account to confirm account ownership. In the online applications section, you must order an account statement by filling out the form that opens. The extract is generated in PDF format. Therefore, in most cases, it needs to be downloaded.

Vladimir. Personal account consultant

The key to good functioning of your personal account is filling out all the data. This will help save you time when contacting the company office

Ask a Question

Smartphone settings

One simple solution is to find out the data through the smartphone settings. In many modern phones you can find your number in Contacts.

• Open the phone book;
• Find "My Number".

If in your case there is no such contact, try the following:

1. Enter the Settings section, scroll down and go to the About phone category.
2. Go to the General Information (Status) section.
3. Click on the Network button (SIM status).

In the My phone number section it is easy to find out the information you are interested in. There is a situation when this information is not available, and instead of numbers there is the word “Unknown”. This situation means that when replacing the card in the salon, the center employee copied the encryption keys, but did not enter the necessary information in the My number section.

There is another way to find out the number on Motive through the smartphone settings. Take the following steps:

1. Enter the Settings section.
2. Go to the Mobile network section.
3. Enter the SIM card management section.

Operator information is available here. If this information is not available, it can be entered manually (after clarification).