How to contact the MTS contact center
If you call from an MTS number, you can dial: 0890. The official contact center number, which can be reached from any operator and from anywhere in the country: 8−800−250−08−90.
The call is free in both cases. If the subscriber is roaming at the time of making the call, you need to call the following number: 7 495 766-01-66. But, in this case, the call will no longer be free.
When a subscriber calls to purposefully talk to a live operator, he does not want to waste time listening to the entire automated menu. To save time, he can immediately press the number 2 in tone mode, and then press 0. Here, too, there are no guarantees that they will answer quickly. The queues are huge, and sometimes you have to wait a long time for yours. The busiest period is the evening. The likelihood that an operator will respond quickly increases in the morning between 7:00 and 9:00.
How to call MTS Russia operator
MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center.
Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose. Before contacting the operator, you should try to solve the problem yourself, of course, if possible.
For example, if you need to know how to disable MTS subscriptions, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.
MTS Russia operator numbers:
- 0890 - only for calls from MTS Russia numbers;
- 88002500890 - multi-channel federal number (you can call from any operator and home phone numbers);
- 74957660166 - number for contacting the MTS operator in international roaming.
Now they are looking for technical support: Ways to reach an MTS operator
That is, if you are calling from an MTS number, then you can use the short number 0890 to contact the operator, but if you need to contact a specialist from a landline or mobile operator of another operator, then the number must be appropriate ( see number above). If you are abroad, then you need to call the number 74957660166, this is the only way you can talk to a help center specialist and not pay for the call.
It is worth noting that despite the difference in numbers, they all allow you to call using a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an auto-informer who will tell you which numbers you need to press to contact the operator.
In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.
To contact the MTS operator, follow these steps:
- Call 0890, 88002500890 or 74957660166 (when and which number to use is indicated above);
- After you hear the voice of the autoinformer, press the number 1, then 0;
- Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;
- Wait for the operator's response. You will be informed of the approximate waiting time.
If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative methods is provided at the end of the article.
Queries to contact a mobile specialist
Many MTS clients manage their account and services using a personal account on the official website. It's convenient and fast, but some people need live communication. There is a special service where you can contact a mobile communications specialist. There are users who do not know how to access the MTS operator from their mobile phone. There are several rooms available that are available in different regions. The main one is 0890. Having called this service, you need to listen to certain information and then select from the list to contact the operator.
Residents of Russia can also use other numbers.
- Dial 8-800-250-0890 from any number that is not part of the network structure. These can be other mobile phone numbers and landline numbers. When connecting, you need to press number one, then zero. This number is also valid in roaming.
- For MTS clients, just dial 0890, then press two and zero. After assessing the quality of service, press 1 and 0 and redirect to a conversation with a specialist.
- When a user does not know how to contact the MTS operator in Crimea, having a Ukrainian MTS SIM card, they need to call 111.
- If the client is abroad, he will need to call +7-495-766-0166.
- Another communication option is to fill out a request on the official website.
- If for some reason a person cannot get through by phone, you can visit one of the customer service centers, where he will be provided with comprehensive advice.
Almost everyone knows how to contact the MTS operator in Russia. General number 0890, available in any region.
In Ukraine, other numbers are used to contact a specialist. The main list includes:
- MTS help – combination 111 and call key. Next, select the appropriate section and press zero, after which the connection is made.
- From a landline number you can dial 044-240-00-00.
- You can consult with a specialist in an online chat by visiting the official MTS website.
If you still have a question about how to contact the MTS operator in Ukraine, it is better to contact the service center and ask in detail about all connection options. Representatives of mobile communications will tell you about all the options on how to quickly reach the MTS operator.
+9-51
The MTS personal account is a universal tool with which you can solve most problems that arise for a subscriber of a mobile operator. Let's take a closer look at the functionality of your personal account and how to enter it.
Online chat in your MTS personal account
You can get help from an employee via chat if you log into your Personal Account, provided that the user has already registered there.
If not, this process will take a minimum of time. To connect MTS Online on a computer or smartphone, you must:
- dial *111*1006*1#;
- send an SMS with the following content: “REG” to the number: 100 640.
After logging into your Personal Account, you need to click on the active “Help” link, which is located at the top in the right corner. Further, on the page that opens, it is already clear what to click on in order to start a conversation with a company employee and ask him your question.
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Social media
MTS is a federal format company and, of course, its presence is mandatory in all areas of communications. Currently, there are groups of technical support representatives and consultants on any social network. Links to them are posted at the bottom of the page on the operator’s official website. The most popular and numerous groups are VK: https://vk.com/mts, Odnoklassniki: https://ok.ru/mts, Facebook: https://www.facebook.com/mts, Twitter: https:// twitter.com/ru_mts. These groups have administrators and moderators who have complete information on all the company’s products and will be able to help you. If their answer keeps you waiting, then there will be experienced, experienced subscribers of your operator who will give you a quicker answer.
MTS operator number in Belarus and Ukraine
Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.
MTS Belarus operator numbers:
- 0880 - free number to contact the operator when you are in the MTS network;
- 375172379898 is a toll-free number that allows you to call the help center from any number, including a landline phone.
By calling the indicated numbers you can change your MTS tariff, manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.
MTS Ukraine operator numbers:
- 111 - short number for calls from MTS numbers;
- 800400000 - number to contact the operator from any phone;
- 380505081111 — help center number when roaming abroad;
- 555 - number for quick connection with an operator (cost - 0.47 UAH per call).
As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.
Showrooms in your city
If you can’t resolve your issue over the phone or via chat, all you have to do is personally visit a showroom in your city. How to find it? As easy as pie. You just need to enter the corresponding query into the search engine, and the results will be displayed in the form of a list, as well as marks on an interactive map with information about the schedule and operating hours, which is very convenient.
You can choose an office near your home or work. Here it’s more convenient for anyone. But there may also be a long queue at the salon, because the specialists there not only provide consultations, but also sell equipment and components, and provide translations. Perhaps here, too, the client will have to wait until one of the employees is free and can devote time to him.
Now looking for technical support: History of the Internet
Main methods of communication with TP
- To do this, we are asked to dial the short number 0890.
- After that, we will get to the menu and, following the voice prompts, select the section that we need.
- To communicate with the operator, you will need to press a specific number key.
- The main thing is to listen to the text of the autoinformer to the end, and only then click.
- If we missed the required item, we go back to the menu, listen to the initial text and press 5, and then the number 0. After some time, a connection will occur with a specialist.
- If we have the opportunity to call only from a landline phone, we are invited to use the number 8-800-333-08-90.
- The connection will occur regardless of what region we are in.
If we are a resident of Belarus, we are invited to use the same short number 0890. As for Ukraine, a toll-free number 111 is provided for it.
We told you how to call the MTS operator. Now you know all the current numbers. It would seem that we could end here, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes.
How to disable the mts-info service (in the ru zone) on your phone
When installing a SIM card in modern smartphones, a menu appears. You can find it in the SIM card menu (Sim Toolkit or “Sim Card Feature Set”).
Here you can do the following:
- Turn off all information messages altogether. To do this, go to settings and select “Turn off” - here’s how to abandon MTS-INFO completely.
- Select a specific subscription, log into it and click “Unsubscribe”. Please note that ordering the option twice within 3 days will enable it automatically.
If you don’t find such a menu on your phone, it means you have an old SIM card. Go to the sales office and replace it with a new one.
