Virtual PBX from Megafon: description, tariffs, how to connect and configure

Basic information

“Virtual PBX” (abbreviated as “VATS”) is a product intended for corporate clients, allowing the office to provide a multifunctional VATS with the ability to analyze calls made. This service is intended for installing telephones in offices via the Internet. It allows employees of the same company to communicate with each other without additional payment, as well as communicate with clients on favorable terms.

Features of "Virtual PBX":

• organization of IP telephony, that is, calls via the Internet;
• short internal numbers for convenient communication between employees within the company;
• processing incoming calls using an answering machine and voice mail in the absence of available operators;
• customizable redirection to a specific employee or department depending on the time of day;
• the ability to record calls to monitor the quality of employee work;
• the ability to create telephone conferences for communication in the office;
• automatic company greeting;
• ability to maintain a black list;
• integration with the CRM system for maintaining and managing the client base.

will allow your company to combine offices into one IP network, even if they are located in different regions or countries.
Using “Virtual PBX” you can configure automatic number substitution for outgoing calls from SIP:

• substitution of the main company number;
• substitution of a number assigned to a specific employee or department;
• regional number substitution for an employee or department.

“Virtual PBX” has no territorial reference. By activating this service on a corporate SIM card, you can change the location of your office and install equipment as much as you like.
When connecting equipment to the Internet, it will receive the same numbers and will be serviced at the same rates.

Softphone capabilities

• Display of all employees with the ability to quickly dial. All employees are automatically included in the list.

• Receive an incoming call

• Dialing outgoing calls from the keyboard or from the on-screen dialer.

• Conversation process with the ability to manage the call.

• Call hold. Click the pause icon and clarify some information while your interlocutor listens to music. You see the hold time.

• Call transfer. Click the two handsets icon to select a colleague to transfer the call.

Or enter any number to transfer the call.

After entering the number or selecting a colleague, select the transfer type. “Connect now” - the call will be transferred instantly, and your call will be interrupted. In this case, you must be absolutely sure that your colleague will answer the call. “Pre-call” - your interlocutor will be put on hold, you will see the second call to a colleague, talk to him and transfer the call. If he doesn’t answer, you can easily return to the dialogue.

• Call interception. To do this, from the dial screen, call *63 to intercept a call in your department, or call *6[colleague short number] to intercept a call to a specific colleague (for example, calling *6701 will intercept a call from an employee with the short number 701).
• Creation of audio conferences.
• Record outgoing and incoming calls (with the call recording option enabled).
• Selecting an outgoing number (one of your numbers, which is determined by your client) when making an outgoing call (numbers that are available to the user in outgoing numbers will be offered).

How to log in with a different account?

Under your name, click on the “Onsite” button and select “Offline.” Enter the username and password of another employee.

Tariffs and costs

has three tariff plans that can be supplemented and expanded at your request:

1. Tariff “Basic”: Subscription fee – 1,000 rubles/month. Workplaces included - 7 pcs. The fee for each additional workplace is 200 rubles/month.
2. Tariff “Medium”: Subscription fee – 1,800 rubles/month. Workplaces included - 15 pcs. The fee for each additional workplace is 150 rubles/month.
3. Tariff “Basic”: Subscription fee – 3,000 rubles/month. Workplaces included - 30 pcs. The fee for each additional workplace is 100 rubles/month.

Users who activate the service for the first time receive it in test mode without payment for a period of 14 days . Further payment is made in full.

Each tariff includes:

• SIP telephony;
• call history;
• single-level voice menu;
• number substitution;
• unlimited number of forwarding rules;
• company work schedule;
• internal calls to short numbers;
• blacklists;
• melody on hold;
• call interception;
• notification of a missed call in Telegram.

Additional services:

Recording calls and storing them for a year: - Basic - 1,000 rubles/month; — Average — 1,500 rubles/month; — Full — 2,500 rubles/month.

Integration with CRM - 500 rub/month; Analytics - 500 rub/month.

Analytics - reports showing the effectiveness of employees and groups, the quality of customer service, and the effectiveness of advertising.

A document with detailed prices for tariffs and additional services can be found at the end of the article.

How to connect?

If you do not have a registered corporate SIM card , you need to come to the Megafon communications department, having first filled out the Connection or Disconnection Form, which you can say here or find at the end of the article.

If you have an issued corporate SIM card , you can use the following methods:

1. Use the service command *993*521#[call button]. After this, go through a short procedure for activating the service, which takes no more than 5 minutes;
2. Send an SMS with the text “8993” to number 521;
3. Come to the Megafon communication salon and ask a department employee to connect;
4. Use your corporate Personal Account, log in and activate the service manually.

Setting up in 1s

as an administrator, go to 1C:Enterprise * click on the left section Telephony - VATS Telephony * Select the VATS type - “Megafon” or “Zadarma”, for “Megafon” - copy into the address details only one domain from the VATS interface and the connection key (see picture ). Click record close. * to check the connection and fill in department directories, click Telephony - Telephony VATS departments * click the “Update departments of all VATS” button. after processing, the “Update” button * if everything went well, then the connection was successful and you will see the departments as they are registered in your VATS interface. for “Zadarma” - we put the key in the address api.zadarma.com and enter the secret key from the site (see picture). You can immediately click “check” balance (only for Zadarma). Click record close. Because In the Zadarma interface, you cannot allocate employees to departments - the VATS departments directory will always be empty. * go to the “VATS Employees” directory and click “Update” - all internal numbers and PBX employees should appear. * in the future there will be no need to update departments and employees. they will update themselves during operation. there is no need to worry about this.

Pictures - description of the process

Features of MegaFon virtual PBX

A virtual PBX from MegaFon does not require the purchase of expensive equipment. There is also no need to lay separate lines - the connection is made through Internet channels and local networks in company offices. Where there is a network with an Internet connection, there will be telephony. The functionality of the telephone exchange is performed on the operator’s side - this is the advantage of VATS.

MegaFon positions its virtual PBX as a solution for small and medium-sized businesses. Connection is available only for legal entities. Connection of SIM cards of individuals is also supported, but the VATS itself is intended only for corporate clients. Let's explore its features and capabilities:

• Multichannel numbers, including 8-800 format, are an important solution for every business. Having a multi-channel number allows you to receive several calls at once with further distribution and/or queuing. No busy signals that negatively affect the company's image. In addition to multi-channel call reception, it is possible to connect direct city numbers and numbers in the 8-800 format. Calls to the latter are free for clients - they are paid for by the business itself;
• Voice menu (IVR) is a multifunctional addition for business. The menu helps distribute calls, voices reference and advertising information. It may also offer to dial an internal number to connect to a specific internal subscriber;
• Call distribution – the system distributes calls according to certain scenarios, for example, in a random order or evenly loading the call center, focusing on the busyness of specialists. The algorithm is selected directly by the business client based on the assigned tasks. At the same time, the function of placing callers in a queue works - this is necessary when the call center is heavily loaded;
• Forwarding and transferring calls - MegaFon's VATS provides functions for automatic forwarding or manual transfer of calls to other departments. An example of implementation: a person contacted the call center with a problem, the solution to which was beyond the competence of the support line staff. In this case, the specialist can redirect the call to the technical department;
• Division by department is a system for distributing subscribers into separate groups, which will allow you not to get confused in the numbering. Each department is assigned its own range of numbers. This will also allow you to accurately and accurately configure the distribution of calls coming from outside subscribers;
• Audio conferences - most often this functionality is used for the internal needs of connected companies. It allows you to hold meetings without gathering employees, in voice mode. In addition, in some cases, audio conferences are used when talking with clients - if some complex issue needs to be resolved with the involvement of additional specialists. They are also indispensable when holding meetings with remote branches and divisions;
• Call recording is an important functionality that records all calls. The resulting records are used to improve the quality of service. To do this, they are regularly auditioned by more experienced specialists. At the same time, they are used to resolve controversial situations with the company’s clients.

An important functionality is integration with CRM. It allows you to find out what issue the client asked about earlier, what he purchased, what problems he encountered when using the purchased product. When calling your client base, you can offer the client new products and services, noting in the CRM that this number has already been used (this will help you avoid calling again).

Connecting mobile phones is another useful functionality that allows you to connect mobile phones of individuals and legal entities to a virtual PBX. Calls from mobile phones are recorded in the same way as from IP phones connected to the station. Internal dialing via short numbers is also possible.

Call analytics is a paid functionality that allows you to analyze VATS workload and employee efficiency. It generates a summary of calls with details for employees, keeps call history with the ability to listen to recordings, and creates graphs of workload and activities of individual users. The same function allows you to estimate the costs of using a virtual PBX.

Business cards can be not only paper, but also electronic. To offer clients service as a personal manager or to provide additional contact information, messages with contact details are sent to them. This is how the “SMS business cards” function is implemented.

Management of virtual PBX from MegaFon

A personal account is used to manage VATS. Here new users are created, groups of employees are formed, recorded telephone conversations are listened to, and call distribution scenarios are set up. The personal account is simple, it does not cause any difficulties for administrators, it is entirely in Russian and there are no obscure points in it.

A proprietary mobile application is also provided for working with VATS. It is designed to manage basic station settings, track employee performance and view statistics, receive summary information on calls and listen to them. There is a promotion for MegaFon customers - a month of analytics is free when you install the mobile application. The application is available for Android and iOS devices.

Equipment for workplaces

Any equipment can be used to install telephones at workplaces:

• IP phones of any brand are easy to set up, allow you to make and receive calls without a computer turned on, and can be supplemented with cordless handsets and headsets;
• VoIP adapters – used to connect one or several telephone sets at once; each handset can have its own reception number;
• Computers with softphones installed – any soft SIP phone will do. The computers themselves are complemented by headsets or headphones with microphones.

It is also possible to use smartphones with installed softphones and mobile phones included in the PBX (even the simplest handsets will do, since the connection is made at the network level).

Calls from 1s via VATS

If you link an information base user to the SIP account of a VATS employee, then a call from 1c itself becomes possible. How does this happen. The user presses the “Call” button. the system determines which SIP VATS account this user is linked to and first dials him. a call can be made to an employee either to a soft phone on his computer or to a real SIM card (if it is linked to it). The employee picks up the phone. and the VATS begins dialing to the specified number of the partner or client or employee. If the subscriber picks up the phone, the call itself begins as usual. it is recorded in VATS as a regular call (if it is not a free internal employee-employee call within VATS) To configure this function, you need to make settings in the 1C program: * log into the program as an administrator * open the Telephony section item - “VATS Telephony matching of users and VATS employees "* in the form we create a new record = compliance User = SIP account of the VATS employee * after this, the user to whom the SIP account is linked becomes available the “Call” button in the “Phone Call” document * the call will go to the phone number specified in the “How to contact” field "- the phone format can be either 79999999999 or almost any other but in the federal format. those. If you need to call a landline number, you must indicate the area code! * If a call is made from a new “Phone Call” document, then upon successful connection, the employee - VATS client sends the call ID and it is in this document that the system registers it. it must indicate the subject of the call and a description of the result. record and close, and after recording, data from the VATS about the time and duration of the call and a link to record the call will be pulled into it. * If a call is made from an already existing “Phone Call” document, then a new document is generated and everything happens as in the paragraph above.

Pictures - description of the process

MegaFon tariffs

Call costs:

• From mobile phones - according to the tariff plan used, for example, according to the tariffs of the current “Manage” line;
• From landline phones with the “Record outgoing from SIM cards” option enabled – according to the tariff used;
• From landlines without connection, options are available at MultiFon Business tariffs.

Direct landline numbers and numbers in the 8-800 format are paid separately.

“MultiFon Business” tariffs for calls:

Tariffs "MultiFon Business" when making a monthly guaranteed payment:

Pros and cons of MegaFon virtual PBX

System requirements

Minimum: CPU Core i3-3GHz, RAM 3 GB, HHD 200 MB. Recommended: CPU Core i5-3GHz, 8 GB RAM, 200 MB HHD.

Windows versions: 7, 8, 10. The communicator also works in Windows XP, but XP has been discontinued by Microsoft, so trouble-free operation of the communicator under Windows XP is not guaranteed.

If you use an antivirus (for example, Kaspersky Anti-Virus), make sure that the antivirus does not block the Communicator and access to your PC's audio devices.

Make sure your office network meets the requirements for IP telephony.

Features of MegaFon IP telephony

IP telephony from MegaFon is presented. It is aimed at business clients and allows you to instantly install telephones at workstations connected to the Internet. Its features:

• Provided without additional subscription fee - this is a simple telephony designed to replace a more expensive landline telephone, provided with a mandatory subscription fee and implying the high cost of calls outside the city. The absence of a monthly fee will allow workplaces to be provided with telephones at minimal cost;
• Honest per-minute billing for calls in all directions - no packages or other subtleties that confuse billing. The scheme is simple - as much as they said, they paid so much;
• Single account for multiple outgoing lines. By default, subscribers have access to two lines, but using the USSD command *137# their number can be increased to 20. The balance for all lines is common, which allows you to make several outgoing calls at once;
• If any configured equipment is used for outgoing calls, then incoming calls are accepted by default to the GSM phone. It is also possible to configure the reception of incoming messages only to connected SIP equipment or to all devices at once.

Both individuals and legal entities can use IP telephony, regardless of the service region. Commands for connecting and disabling the service will be given later in our review. In the meantime, we will tell you about the additional services provided within the framework of MultiFon Business.

Advantages

Megafon Internet telephony has a lot of advantages that all corporate clients can appreciate:

• High communication quality and connection stability;
• Fast and qualified support from company specialists;
• High degree of security – it is simply impossible for a third party to connect to the telephone line, so you don’t have to worry about data loss;
• Can be used in any region without changing the phone number - this is a virtual technology;
• Megafon IP telephony tariffs are very profitable - you do not need to pay extra for services, since you are already paying for traffic;
• Possibility of connecting additional options - caller ID, call forwarding, conference mode;
• Possibility of setting internal numbers for company employees;
• Can be used for different branches - even if they are located in several cities. In addition, the numbers can be unified;
• Using an electronic document management system – you no longer need to sign paper documents. All papers are transmitted electronically.

As you can see, Megafon SIP telephony is an excellent solution for any corporate client! Let's try to join the number of the operator's clients?

MegaFon services

"MultiFon Business" is the simplest IP telephony without many business functions inherent in virtual PBXs. But there is still some useful functionality here. Let's study it in more detail.

Intercom

Calls within the service to SIP ID numbers are free. Each subscriber is assigned a SIP ID of the form “[email protected]”; calls between them are not charged. Thanks to this, you can establish free communication within the office and even between branches. Please note that calls to mobile numbers associated with these SIP IDs are charged as calls to a mobile phone.

Additional numbers

When calling clients, you can use an additional number - landline or mobile. It is possible to connect a number in 8-800 format. It is recommended for use in small and large companies, as it significantly improves the image. Having an 8-800 number is perceived by clients as an advantage and increases trust. Set it to outgoing so that it is visible to every person receiving the call.

Multichannel numbers

Using a regular mobile phone, it is impossible to work with more than one client - there is only one outgoing line. There are two incoming lines, but they do not work at the same time. IP telephony from Megafon easily solves this problem - with its help you can receive and make up to 60 calls simultaneously. Organize a full-fledged call center without a virtual PBX and receive positive feedback from clients. At the same time, office employees will be able to make dozens of simultaneous outgoing calls.

Equipment used

To work with IP telephony, you can use any equipment:

• IP phones of any model - they allow you to make calls without using a computer. MegaFon supports IP handsets from dozens of manufacturers. If you have any problems with the settings, contact technical support - contact details will be listed below. IP phones with cordless handsets are especially convenient. Headsets can also be connected to them, which is very convenient when there is a large flow of calls from clients;
• Softphones (softphones) - the practice of real users suggests that IP telephony from the MegaFon operator works successfully with almost any application, including for mobile platforms. Built-in IP telephony is also supported in smartphones with Android operating system version 4.0 and higher;
• VoIP gateways of any model - classic landline phones, including those with cordless handsets, can be connected to them. For this purpose, the gateways are equipped with the appropriate FXS ports;
• IP-PBX is an opportunity to connect mobile communications and office telephony together to expand capabilities.

To configure the equipment, use the online configurator on the MegaFon website. Select the device type and manufacturer's name, and receive a file with instructions for subsequent setup.

Description

Virtual PBX from MegaFon is a very convenient service for business. Clients can quickly and without additional financial costs make profitable telephony. You can use a landline number wirelessly in conjunction with “Virtual PBX”. All you need is to connect, which can be used on your mobile phone.

It is possible to automatically enter numbers, in other words, the service can combine several offices located in different regions into one. In the outgoing direction, the number will be automatically entered in the form:

1. Main company number.
2. A certain department or a certain person.
3. Substitution of a regional number, possibly for certain people or departments.

The user will have access to a menu for setting up the “Virtual PBX”. Due to this, each client will be able to organize an entire corporate telephony, set up call recording, and much more in a few minutes.

MegaFon tariffs

IP telephony from MegaFon is represented by a single tariff plan, the parameters of which are presented in table form:

Several options will help you reduce call prices:

Using options significantly reduces the cost of calls. Make a guaranteed payment and connect the selected option through your personal account. After the amount is written off, the above tariffication will be activated.

Pros and cons of MegaFon

We have put the advantages and disadvantages of IP telephony from MegaFon into a separate block in the form of a table:

Integration

The program allows you to connect to one of the available SRMs. You get the opportunity:

• See the client's name when a call arrives;
• Call clients with the click of a button;
• Save call details and conversation recordings to a customer card.

The combination of two programs improves company productivity and optimizes time spent on work processes.

The operator supports the following SRMs:

• amoCRM;
• retailCRM;
• planfix;
• Y-Clients;
• Bitrix24;
• Megaplan.

Detailed information about the implementation can be found on the company's official website. Finally, let’s mention the reviews about the Megafon virtual PBX. Corporate clients confirm the increased efficiency of company managers when using the product from the operator. Work processes become easier and more understandable.

How to connect

Instructions for individuals - dial the USSD command *137#, send an arbitrary SMS to 1117, connect through the MegaFon Business portal or your personal account. Get a SIP ID and start setting up your hardware or software. If your password is lost, send a random SMS to 1117 or dial the USSD command *137# to receive a new password. Use similar tools to configure the mode for receiving incoming calls.

Instructions for legal entities - write an application for connecting IP telephony at one of MegaFon's offices. You need to have a power of attorney and documents with you. You can also submit a connection request on this page, indicating your phone number.

general information

Mobile virtual PBX from Megafon allows you to organize smart telephony within the organization. This is one of several services offered by Megafon for business. The option has the following functions:

• Receiving calls to a single multi-channel number;
• Possibility to get rid of line busyness;
• Collection of statistics on the work of each employee;
• Recording conversations;
• Distribution of calls to any phones;
• Setting up a voice greeting;
• Sending SMS business cards and offers to order feedback;
• Connection of any mobile or landline numbers;
• Free forwarding.

These are the capabilities of the Megafon cloud PBX personal account. Let's look at the current prices for receiving the service.