In this review, we will try to understand the issue of how to disable services on MTS if they are charged. Sometimes it happens that a subscriber selects services that are incomprehensible to him, which he does not need, and he is charged money for them. This usually happens like this: the subscriber purchases a service package, which consists of certain paid and free services. After some certain time, the conditions change, and some of the services become paid. Thus, the subscriber begins to be charged more money than he planned. Sometimes it happens that the subscriber does not receive notification about this and he begins to incur unexpected expenses. To prevent this from happening to you, we recommend that you actively use your Personal Account from MTS, where all operations with your number can be performed in a self-service format.
Sometimes, along with the activation of packages, paid subscriptions are activated. This can also happen at the time of receiving an SMS, and the user himself can accidentally or intentionally carry out the operation of connecting a subscription in the menu. As a rule, the subscriber forgets about such subscriptions, and funds begin to be withdrawn from his account. It may also be that someone close to the subscriber somehow activates a paid service or randomly subscribes to paid content, so be careful: always monitor the services available on your account.
Disabling all paid services on MTS using a PS or mobile device
Not everyone knows that all services that cost money can be disabled easily, without any problems. This is usually required when traveling, going on a trip, or switching to a more budget-friendly lifestyle. To disable services in this case, you will need the Internet from any of the available devices. If you are using a mobile phone, it is best to use an API application.
To use your Personal Account from a PC, you should log in to online.mts.ru and log in via SMS received on your phone. The same thing, by the way, can be done using a mobile device. Read on to find out all the details about subscriptions, services and how to disable them.
Using USSD and SMS
You have the opportunity to disable all paid MTS services with one command using a USSD request. You also have access to a free SMS service for such purposes.
You just need to dial the USSD number on your device or send an SMS to the corresponding number. This way you will be disconnected from the services instantly. Yes, you can use the 0890 , but this cannot be compared with the speed of USSD and SMS. You can quickly, right on your phone, check the list of services, subscriptions that you have ever connected, and delete them there.
The most useful commands
Do you want to control your services? Then use the MTS USSD service. With these commands you have access to the main functions:
- "My services" - *111*11#;
- Paid services - *152*2# , *152# - enter the main menu, where you can see items for viewing services, as well as connecting and disconnecting them. This is how you can find out about MTS paid services.
To manage your account, namely to disable specific services, you will also need the following numbers:
- “Beep” - *111*29# , call to 0550 and select the appropriate item, as well as SMS to 111 with the text 21510 ;
- GPRS - *111*38# , *111*338# , SMS to 111 with the text 21220;
- Caller ID – SMS to 111 with text 21130;
- “They called you” - SMS to 111 with the text 211410 ;
- “Everywhere is like home” - SMS to 111 with the text 21500 ;
- “Voicemail” - SMS to 111 with the text 90 (space)2 ;
- “Call barring” - SMS to 111 with the text 21190 ;
- “Conference call” - SMS to 111 with the text 21150 ;
- “Favorite number” - SMS to 111 with the text 21410 .
The services described above are the most frequent and popular. When using the given commands, they are instantly disabled. You can enter the subscriber service itself by command *111# . We would like to note that all this is provided for free! Next, you should select the service you need to delete and enter the appropriate numbers. This contains all the services that can be disabled.
Disabling services through your Personal Account
You've probably heard a lot about MTS Personal Account? This service allows you to disable unnecessary paid services instantly, with one click. This is a useful service for managing your account, services, subscriptions, and more. Here you can easily enable and disable the necessary services. This method is undoubtedly better than contacting support.
So, how to disable paid services on MTS yourself through your Personal Account? Follow these steps:
- Go to the website login.mts.ru and log in using your personal login information (login and password).
- If this is your first time, then you need to request a code, which will be sent to you via SMS after the request. To do this, click on the “Receive password via SMS” link, which is located next to the login and password entry form.
- After successful login, go to the “Tariffs and .
- Select the option you want to delete and click “Disable”.
- Select the option you want and click Disable.
If you did everything correctly, after a few minutes the service will be deactivated. Check your details through the menu by clicking “Service Management” or immediately find the “Details” item.
Registration in your Personal Account
Not everyone knows how to use their Personal Account. By the way, we already wrote about this in the Personal Account section on MTS. If you are a beginner, we will help you by telling you everything in more detail. To register, follow these steps:
- Login to the company portal using the links mts.ru or online.mts.ru.
- If you chose the first link, log into your Personal Account by clicking on “My MTS” at the top right. There, enter “Mobile communications”.
- Log in. First, enter your number in long-distance format.
- Now you need to enter your password. If you don’t know it, click “Receive password via SMS.”
- Receive an SMS and enter the received combination in the password field.
- Change the temporary password to your permanent one in Settings.
- That's all. You are in your Personal Account.
Checking subscriptions
So, you have entered your Personal Account. Now you should check your subscriptions and unsubscribe from those you don’t need. The following methods are available to check the list of subscriptions:
- A service called “My Content”.
- Applying a command *152*2#.
- Call operators on 0890.
These services will make it possible to manage and control expenses. You can find out the details for a month using *111*341# , and the details for a certain period - *111*342# .
Receive information about services by mobile phone
If it is not possible to visit the user’s “Personal Account” on the Internet, then you can quickly obtain data using a USSD request. The information will be sent to the subscriber in the form of SMS. The cost of MTS services activated on the number will also be indicated in the text notification along with combinations for disabling them. To use this method of obtaining information, you need to dial the sequence of characters from your mobile number: *152*2# (if the command does not work, you can also try *152#). Subscriptions on a number are checked using the command *111*919#, which allows you to manage them (disconnect/connect).
How to disable MTS subscriptions on the Internet?
We wrote in detail about how to disable subscriptions to MTS at the link provided.
Sometimes some subscribers don’t even know that they are paying scammers for their subscriptions. For example, the following situation may arise: you receive a message with an offer to participate in some promotion and a request to send an SMS to a short number for this purpose; you send a message and make a subscription you don’t need!
How to fix this error if you have already subscribed? Log in to “My Content” using the link moicontent.mts.ru. In this section, go to “Active subscriptions”. You will need authorization in your Personal Account. Then all you have to do is disable subscriptions on your page.
Note: This method only disables your connected subscriptions, but does not protect you from potential subscriptions in the future.
About the service
This service is easy to use, accessible and useful for the development of children. The selected content fully reflects the interests and needs of the child. Here are present:
- more than 1000 fairy tales in audio format - such books allow parents to develop their child even at a young age;
- educational games;
- popular cartoons including all episodes of “Fixies” and the animated series “Masha and the Bear”;
- exciting books for development - with their help, a child learns to read faster.
With the help of the Razvivayka service, parents can solve several problems
- Keep your children busy with useful educational activities.
- Completely protect your child from viewing adult, unwanted content and unnecessary commercials.
- Block traffic consumption from your phone.
The advantage of this service is that the navigation is designed with children in mind. Even a small child can use the service - the controls are intuitive. Another important advantage is that all cartoons, games and other entertainment belong to major developers, are well recognized and loved by the children's audience.
Price
The operator offers a subscription to the portal at a price of 5 rubles. per day. In this case, the user receives unlimited access to sections of the service for the paid time. When visiting a children's entertainment portal, the Internet is not charged.
Payment for subscription to the service is debited daily.
In addition, during the first 30 days, the available entertainment and educational portal can be used in a free trial mode.
The operator offers another payment option for this service - for bonuses. To take advantage of this offer, you should go to the “MTS bonus” service and select the “Spend bonuses” tab. In the rewards catalogue, you must select the “Entertainment” tab. Among the proposed options will be “Razvivayka”. The cost of such a subscription for bonuses is 100 points.
The duration of use with this connection is 14 days from the date of ordering the service. After this time, the cost of access to the children's portal will be 5 rubles per day.
You can use payment for points again no earlier than after 3 calendar months.
Cancellation of subscriptions via USSD
Do you want to quickly get rid of your subscriptions? Choose a USSD service. Dial *152# and enter the menu of your subscriptions and services. You can also do this immediately by command *152*2# . On the screen you will see the item number for disabling a particular subscription.
We hasten to say that there is one that allows you to refuse any subscriptions and it is connected free of charge by the MTS operator. This is the most effective way to prevent any paid subscriptions from being connected. This is especially true if a child uses the phone.
What is meant by “recurring services”?
The mobile operator MTS has a wide variety of options and additional services in its arsenal. Some of them are included in the basic category and are provided without a subscription fee (possibly even without an activation fee), while others require a fee. These may include:
- various newsletters (news, entertainment, adult categories, etc.);
- service packages (minutes, megabytes, SMS and MMS);
- additional services that allow you to receive discounts on communication services, for example, when you are in roaming, unlimited Internet, etc.
Periodic services mean those options, mailings or packages that are valid for a specific period of time (for example, within a month). As a rule, these are some kind of promotional services or offers. Funds can be written off for them either daily (the payment amount represents the average value calculated from the total cost in proportion to the days in a month or week) or one-time, for example, upon connection.
The full list of MTS services can be viewed on the official portal of the mobile operator in the corresponding section.
Disabling subscriptions by sending SMS
There is another option for disabling subscriptions: by sending SMS. In this case, a certain technical trick is used. The subscription comes from a specific number to which the subscriber subscribes. You can cancel this subscription not only by USSD request, but also by sending an SMS. This is the easiest way to get rid of intrusive content.
So, you should send an SMS to the number from which the newsletters come. In the text of the message, indicate the value “STOP” or “STOP” . If you successfully unsubscribe, you will receive a notification. Also, instead of the above values, you can enter the number “0” .
How to protect yourself from subscriptions?
Simply unsubscribing in your Personal Account is not enough if you want to get rid of subscriptions forever. After all, after unsubscribing, there is a chance that you will again be caught subscribing to content you don’t need, and the problem will return. But there is a solution! After all, it is possible to disable subscriptions forever, and we have already mentioned this above.
on MTS
This service can be activated from your operator by calling 0890 or at an MTS communication salon. You can also access the connection in your Personal Account, and you can also use the SMS method.
This will help you save significantly on communications. Through your Personal Account, you can check all content services and disable those you do not need. Here everything is done with “one touch”, the controls are very convenient. Activation of the service is free, but for disconnection they charge one ruble.
Tips: how to avoid falling into the subscription trap
To do this, you just need to follow some simple rules:
- Please note that when you connect to a certain tariff, some subscriptions may be automatically included, which become paid after a period of time, so be careful: keep an eye on the list of connected services and your account.
- It is worth minimizing children’s access to the functionality of your device and to your account.
- You should not take part in dubious activities.
- Install an antivirus on your device.
- Log in to your Personal Account through the mobile application and control your expenses.
This will certainly prevent you from overspending on unnecessary services.
legislation
Is there any basis for such claims, strictly speaking? After all, at some point the user voluntarily performed some action that ensured his place as a victim in the chain (relative to the short number 3316). This is precisely the position that telecom operators adhere to when a subscriber, outraged by the loss of money, begins to search for the truth.
The answer is yes, there is
And this is called the federal law of July 23, 2013 N 229-FZ “On Amendments to the Federal Law “On Communications”.
In it, Article 2 of the Basic Law is supplemented with subclause 34.1, which defines what “content services” are.
The legislator made this definition as general as possible, practically fitting into it everything that is not the actual connection. Those. if the user using the phone and through the telecom operator’s channels receives, quote,
...reference, entertainment and (or) other additionally paid information...", gets the opportunity "... to participate in voting, games, competitions and similar events...,
Then he, the user, receives a content service. And it, in turn, being provided with the participation of third parties, falls under the addition of paragraph 5 of Article 44 of the Federal Law “On Communications”, which prescribes a mechanism for protecting the consumer by:
- firstly, the possibility of creating, at his request, a separate account to pay only for content services;
- secondly, the requirement to obtain explicit consent to receive such services;
- thirdly, about comprehensive information, including prices and names of suppliers, about these services before obtaining consent.
Another addition, established by 229-FZ, to paragraph 5 of Article 54 of the Basic Law, states that services provided in violation of any of the above are not subject to payment. And finally, Article 68 of the main communications law is supplemented by paragraph 8, which directly indicates the operator’s responsibility for the implementation of Article 44 (see above).
Let’s summarize the legislative information, projecting the rights and responsibilities spelled out in it onto the practical side of life.
If the user consciously wants to become a consumer of content services, then you can secure your account for paying for communications by declaring your intention to open a separate content account to cover the costs of mobile subscriptions and SMS from short numbers. If it is exhausted, funds intended for regular conversations and SMS will not be affected.
For telecom operators Beeline and TELE2, this action is automated and is carried out by sending a USSD request, *110*5062# and *160#, respectively. Sets of commands are also provided for replenishment and checking the balance.
Megafon and MTS require a personal appearance at the office and presentation of a passport, and one must understand that regardless of the method of expression of will, the very fact of opening an account confirms voluntary consent to receive content services, and strictly speaking makes it unnecessary to inform about the details (in including price) of the same mobile subscription.
How to disable MTS paid services by calling the operator?
If you do not want to control your services yourself, you can leave this matter to the MTS customer support service. To do this, call 0890 . All of the listed actions that can be performed using the self-service office, commands and SMS can be performed for subscribers by the MTS support service operator (0890). If you do not currently have access to your Personal Account, then you can easily use this method.
Operator capabilities:
- disabling active paid services on your account when you are roaming and do not have access to the network;
- cancel subscriptions;
- setting up service packages;
- enabling “content ban”.
MTS users complain about the sudden connection of the Zabugorishche service. What's happening
MTS users began to complain en masse on Twitter that the operator had secretly enabled the paid option Zabugorishche. Costs 390 rubles per day.
There were a lot of dissatisfied people. Everyone is outraged. Is everything really as bad as users write? Let's figure it out.
Have you seen what MTS is doing? We connected everyone to the Zabugorishche paid service. Check it out for yourself! I'm arguing with support
Guys, WHO HAS MTS. Attentively! Go to “my mts” and check your paid services. Some people were connected and if you don’t disconnect, tomorrow they will charge you 400 rubles! I had this, thank God I was warned in time
Everyone who has MTS, check their paid subscriptions. For some reason they connected Zabugorishche to everyone, as if now is the time to travel abroad... Are you completely cuckoo there? pic.twitter.com/BNk5NLAbTc
And there are a lot of similar dissatisfaction.
The first and most important thing that many users say is that they have activated the paid option, which means they will now charge me money on a daily basis. “It’s good that I managed to turn it off.”
The bottom line is that write-off occurs only when you are outside of Russia . This service gives you access to the Internet abroad under the terms of your home tariff.
Moreover, it is not connected by the operator without your knowledge. The option is included in the initial service package and is activated when upgrading to it. This applies to the tariffs “Our Smart”, “Smart”, “Tariffische”, “Smart+”, “Smart Unlimited”, “Smart NonStop”, “My Unlimited”, “X”, “Smart Top”, “Ultra”, “My Smart", "All MTS", "All MTS Super TV".
