How to get call details to Beeline in Kazakhstan and stay up to date with the latest transactions - 4 methods with instructions

Modern life involves the constant use of a mobile phone to always be aware of what is happening and to communicate comfortably with the right people.
Telecommunications company Beeline offers many different tariff plans that provide customers with the number of minutes, messages and Internet traffic they need. But still, a situation often arises when funds are written off from the balance faster than planned. A printout of calls several days, weeks or even months in advance will help you find out the reasons why this happens.

The Internet assistant Tarif-online.ru will tell you how to order call details on Beeline in various ways so that you can choose the most appropriate course of action for yourself. In addition, we will touch upon the possibility of obtaining call details from someone else’s number.

Customer Service Center

If all other methods are not suitable, details are available at Beeline service centers.
To receive the service you will need an ID. Prices for detailing at service centers:

The disadvantage of receiving the service through offices is that it is late. You can obtain information no later than three days ago. Hidden numbers will also not be displayed in the general list.

Printing of incoming calls and SMS in the Beeline office

Beeline detailing by phone number can also occur in any office of a mobile operator. The subscriber can submit an application for details of his calls and SMS by presenting his passport. He will have to pay for providing a report on paper, since this service is paid.

How much does it cost to print calls and SMS?

The amount of payment for this service depends on many factors, for example:

• detailing for one day (not more than 8 months old) – 5 rubles;
• from 9 months to 3 years – 1000 rubles for each month.

In addition, you will have to pay 150 rubles for each copy of the reporting period details on paper.

How to set a ban on receiving “Details by Email”

In cases where a Beeline subscriber does not want the details of his calls to be known to any of his relatives or friends who have access to his phone, he can set a ban on receiving reports on the details of his calls and SMS. This is done as follows: dial the command *110*0221# and press call.

How to remove the ban on receiving “Details by Email”

Once a ban has been imposed on the details of calls and SMS, it will be quite difficult to refuse the decision. You can lift the ban on call details only at the Beeline office by presenting your passport.

Recording calls from someone else's number

Receiving a printout of calls from someone else's Beeline number should not go against the rules of the privacy law.

The only legal way to order call details to a number that does not belong to you is to provide an office employee with a notarized power of attorney to carry out actions on behalf of the SIM card owner to obtain such information.

• Attention
• Access to call details on someone else's phone can be organized using special spy programs. This action is illegal, but in a situation with control over the child’s number, it is completely justified.

Receive via SMS

Peculiarities:

• The advantage of this method is accessibility. No internet or computer required.
• The disadvantage is that you can only get data on the last 10 expenses by number.
• Information on the use of mobile Internet is provided separately and is given for the past 24 hours.
• The maximum number of requests per day is 30.
• To receive an SMS report on your phone, it is important to have enough memory to receive long messages.
• More than the last 30 days cannot be taken into account.
• Available in roaming.

You can order a service via SMS quickly, easily and anywhere, even if you don’t have the Internet at hand. The command to receive a report is *802#Call .

Personal account “Home phone” and “Internet Light”

In order to visit the personal account of “Home Phone” and “Internet Light”, you must be a current subscriber of the operator. The number of the concluded agreement will be used as a login, and a password can be requested via Beeline’s contact phone number.

If you have forgotten your password, you can always use the recovery or re-request option. You can do this an unlimited number of times. The office has maximum functionality, which completely saves the client from additional visits to the communication salon. Here you can apply to increase your Internet speed or pay for services.

• Beeline call details: how to get a printout of calls and SMS?

In Beeline offices

The subscriber can also receive a detailed account statement when contacting one of the Beeline service offices. To receive services at one of the service centers, you must have an identity document (passport) with you and submit a written application of the established form.

The subscriber can receive data on expenses for a period of no more than 6 months and no later than 3.5 years ago from the date of requesting the service.

When ordering details for the previous month at the time of application before the 15th day of the current month, as well as for the current period, it is provided free of charge.

When applying for a service after the 15th day of the current month for the previous month and earlier (for other previous periods), it is paid and its cost is 500 tenge for each requested month.

If an incoming call was made to the subscriber’s number from a hidden number and the call remained unanswered, then this information, as well as calls with zero duration, will not be displayed when requesting a service.

Report via SMS

Additionally, the subscriber can receive a report on sent SMS - this is . The client receives information about the number balance and spent funds.

Reference!

From Beeline in Kazakhstan (and other countries) this function is provided free of charge.

The details are sent to the subscriber in the form of an SMS, displaying the following information:

• expenses of funds on calls, SMS, paid telephony services, Internet traffic;
• 10 last debits from the account;
• link to the subscriber's tariff plan.

Cost in Kazakhstan

The service for reporting spent resources is provided free of charge; there is no subscription fee for use.

How to get

Dial *802# and make a call.

The service is provided subject to the following conditions:

• You can request the service up to 30 times a day;
• information for the last 30 days is detailed.

Service information

For local subscribers in Kazakhstan, the service is provided free of charge or according to foreign roaming. All information is provided for the past month, and the Internet traffic spent is for the last 24 hours.

Important!

If no money has been withdrawn from your mobile balance in the last month, then when you receive the report, only a link to the tariff plan will be displayed.

Call report in the My Beeline application

Download the application from the Play Market, register, enter the program. You will see a Detail . Click on it. Next, select the desired detail period. The program interface will automatically show the entire history of transactions for mobile communications, calls, and Internet sessions within a few seconds.

To save the report, it is possible to send it by email in PDF and XLS format. Click on the letter icon with a dog at the very top and select the period.

Login to your personal account

To enter a Beeline personal account in Kazakhstan for a new client to manage the operator’s mobile number:

1. Go to the official website of the mobile operator using the following link.
2. Open the " Login " tab in the upper right corner.
3. Click on the link “ How to get a login/password ”.
4. Enter in the line "Login» personal phone number – «Get password».

5. Indicate in the “ Confirmation code ” section the secret combination to enter the system – “ Login ”.

After logging into your Beeline operator personal account, it is recommended to immediately change your password, since the code from SMS is temporary.

An alternative option for obtaining authorization data is to make a call from your smartphone to *808# . A message will be sent to the SIM card with a login and password allowing you to log into the system.

• How to delete call details in your personal account

For Beeline users, logging into your personal account occurs differently:

• open the authorization form - located at internet.beeline.kz;

• select “ Login to your personal account ” and enter your personal login and password;
• If necessary, restore access using the “ Forgot your password ” link;
• indicate the method for changing the current password – “ Confirm ”.

Based on the selected option, set a new memorable secret combination and re-enter your login information.

How to log in with and without a password

To enter your personal account, instead of a login, enter a phone number consisting of 10 characters. There is no need to dial 8 or +7 ahead. Then, depending on how you log in and use the Internet, you can log in with or without a password.

Login with password

If earlier (during registration) the subscriber changed the temporary password to a permanent one, then you should log in with this permanent code. If there is no permanent password, then the operator will send a temporary code to the USSD request *808#. The message usually arrives within a minute.

It is worth remembering that the temporary password is valid only for a day. You can request a password no more than 5 times a day.

Those subscribers who are subscribed to the “All in One” tariff and those who have several numbers under a contract should contact the operator’s office to receive a login and password.

How to log in without a password

Regardless of the type of mobile device on which the Beeline SIM card is used, the subscriber can log into the system without prior registration and entering a password. To do this, turn off Wi-Fi in the settings and connect to the Beeline mobile Internet. After this, enter the address my.beeline.ru in the search bar, authorization occurs automatically. The system also works when using Beeline home Internet.

When logging in without a username and password, the options are somewhat limited. The user cannot change any access settings and conduct financial transactions, but it is possible to obtain information on the tariff package and connect/disable services.

How to log out of your personal account

After completing a session in your account, be sure to follow the logout procedure, especially when using someone else’s computer or smartphone, so that strangers cannot use your personal information and personal account. To exit, you will need to find the shutdown icon on the top of the display in the main menu of the portal. After this, the system will automatically redirect you to the login start page.

A similar procedure is performed on a computer or through a mobile program for a smartphone.

Connecting additional services

In addition to the current tariff, you can connect services for a fee. To do this, find the “ Connected services ” section in your personal profile and click on “ Detailed description ” to see the terms of use.

The service you like is activated when you move the slider next to the name to the left - the icon turns yellow.

The personal account of the Beeline operator helps you control your personal mobile number without the need to visit official offices. Key account parameters can be easily configured online. At the same time, you can manage several numbers and contracts regarding home Internet from one account.

Getting details

To get acquainted with information about the movement of funds within a mobile number:

• Beeline call printout for free. How to get call details through your personal account, SMS or in the office

• go to the “ Detailing ” tab;
• indicate the desired period - click on the appropriate button in the “ Recent ” column or set the exact period using the parameters below;
• click “ Show ” and wait for the data to load;
• Click on the “ Download details ” link to save the information in PDF or Excel format.

The first block presents a cumulative table of expenses for the selected period, in particular: replenishment amounts, payments and account balance. To see the detailed structure of expenses for the services consumed, scroll down the page and check the required boxes.

You can view details only if you have a zero or positive balance. Through your personal account you can upload a report for a period of no more than 62 days.

Detailing in personal account (personal account)

In this case, you will need to visit your personal account on beeline.kz, log in and go to the “ Details ”

You will see a table of completed transactions on the Beeline number. Here you can select the detail period available for the last 9 months, the cost structure and detailed data in the form of a graph down to the second.

If you request details exceeding more than 2 months, for example for 8, you will have to make a report twice for 62 days. Thus, you receive a complete report for the selected period.

It is possible to download a report on the details of Beeline calls by clicking on the corresponding button at the top of the table. In the future, all data can be sent by mail or printed on paper.

Methods for obtaining Beeline call details

You can get transcripts of calls, messages and Internet sessions in the following ways:

• by using the functionality of the online self-service service (Personal Account, mobile application “My Beeline”);
• by sending a service SMS message or USSD request;
• visiting the Beeline office.

Before we look at all these options in detail, I would like to touch upon the issue of the cost of the service and the maximum possible requested periods.

The call detail report is provided to the subscriber free of charge, except when contacting the provider's office. The maximum period for which decryption of used mobile services is possible does not exceed 3 years.

Beeline call details via SMS or USSD command

If a subscriber needs information regarding recent calls, you can use the free service of requesting call printouts via email via SMS. To do this, a message indicating your e-mail must be sent to the short number 1401. As part of this service, there is an operator limitation on the number of requests for call decryption (no more than 10 calls per day). A convenient way to obtain information about the last five calls is free, which is activated by the USSD command *122# . In response to the request, the operator will send an SMS message containing the requested data.

What can you do through your Beeline personal account?

Users can familiarize themselves with the functional advantages of the system on the welcome page. To do this, go to the main menu and select the appropriate section.

• Tariffs - information about the connected tariff plan and its detailed description, tariff changes, balance information and a detailed report on completed calls, sms and mms, Internet connection under the client agreement indicating the period;
• Services – data on additional services and their costs, management of functions (disabling services and connecting other products);
• Promotions and bonuses - recommendations from employees of a telecommunications organization about personal offers and tariff plans. Offers may include free packages (minutes, sms or mms, Internet traffic) and bonus points, crediting a sum of money to the balance;
• Payment and finance – replenishment of the balance or personal account of a third party, automatic replenishment from a plastic card or via SMS;
• Smartphones and gadgets – online catalog of products (smartphones, tablets, Internet and TV, accessories).

The account itself is managed in the “Settings” section. In it, individuals can change their login or set a new secret code, add contacts to restore their account, etc.

Subscribers can use the program during the validity period of the document “Agreement on the provision of communication services of PJSC VimpelCom-Communications”. To delete your personal account and the information contained in it, you will need to terminate the contract.

Top up your balance through your Beeline personal account

In the “Payment Methods” section, clients can transfer funds from a plastic card to their balance.

• Open the welcome page of the system and hover the cursor over the active line “Payment and Finance”. Select the “Top up account” subsection;
• Determine the direction of translation;
• Go down to the item “Top up your account from a bank card”, check the “Payment recipient” field and fill in the transfer amount (from 100 rubles to 15,000 rubles), and pay for the selected operation;
• Open the bank window to confirm the transfer.

If an individual is unable to pay for cellular communications using a plastic card, it is recommended to use. To do this, go to https://yaroslavl.beeline.ru/customers/how-to-pay/oplatit-so-scheta/, select the transfer direction and write off funds via SMS.

Beeline call details in your personal account

Call detailing is done in three different ways:

• Sms . Send your email address via SMS to the short combination 1401. Receive a letter with an attached spreadsheet and open it in Excel or similar software;
• Personal Area . Go to your account settings and select the “Details” subsection. Specify the period (day, week, two weeks or month) and click on the “Generate report” banner. Familiarize yourself with the cost structure and details on the corresponding tabs;
• Office of a telecommunications company . Contact the office of a telecommunications organization with a passport of a citizen of the Russian Federation and print out details for a certain period.

The service is provided for individuals and businesses, connected subscribers with a prepaid payment system.

In addition to the detailing service, the mobile operator has provided information about the latest expenses made in the form. The report form is an SMS containing information about 5 paid debits from the account preceding the time of the request. Information is displayed not only regarding paid calls made, but also SMS, Internet traffic and other services connected by the user.

There is no subscription fee for using this service. Connection also does not incur additional costs. In any case, this information is correct at the time of publication of this article. To avoid unpleasant surprises, it is recommended to check the relevance of the information by contacting the Beeline support center.

Connection is possible using:

• Dial USSD request *122#;
• Selecting a connection in your Personal Account;
• Calling customer support toll-free number 0611;
• Personal visit to the Beeline salon.

Especially for you: How to find out connected services on Beeline?

How to use the number if you forgot your password

An unpleasant situation can happen to anyone when access to a personal page on the Beeline website is denied. The reason is simple - the user has forgotten the unique password to log in to the system. To log in, you will need to carry out a recovery procedure; the algorithm is as similar as possible to the first registration on the resource:

1. On the authorization page, click on the button to receive an identification code or enter *110*9#.
2. After some time, you will receive an SMS with a code. Write the combination in the appropriate field of the identification menu.
3. After creating it, be sure to change the password and come up with a unique one that only you will know.

If you have lost your system password, do not select a sequence of characters at random. If you enter the wrong code 10 times, access to the service will be automatically blocked for one hour.

A personal account is an excellent tool in the user’s hands. It will help create ideal conditions for using cellular communications and save money at the same time. Registration on the site does not require much time and effort. To log in, you only need a valid mobile number.

How to make call details

Beeline has provided several options for receiving statements by phone. Any user can perform the procedure using a method convenient for him.

Through your personal account

Beeline offers a convenient opportunity to track your phone number through the website. The function gives all the possibilities to the subscriber, including detailed expenses. To gain access, simply register.

After logging into the personal account, the client has access to account parameters, operator tariff plans and other functions. The link “Finance, details” will take the subscriber to the page where the report has been generated for today.

The following options are available to the subscriber in his personal account:

1. Selection of periods for the formation of detail. You can set the interval manually or select from the list.
2. Orders for prints. Displays a list of previously completed details.
3. Download the story to your computer. The system automatically generates a document with an extract. The user can choose the saving method: downloading, sending by email.
4. Current balance, active bonus accruals. The window displays the account status for the selected time range: deposits, debits.
5. Spending. The expense schedule is divided into table categories for the convenience of the client. Here it is easy to determine when and what funds were spent on.
6. Option “Payments” - replenishment of the subscriber account, payment amount, withdrawal of funds.

The block we are interested in is the log of calls, SMS messages, and Internet traffic. The section provides a complete summary of the number’s actions with detail down to the second.

Features of the service:

• one call log request is generated per month;
• a description of subscriber expenses is available for a period of up to 8 months.

Having determined the required period of time, the client only has to select the “Create a report” function. The table is automatically generated online.

Via SMS or USSD command

The function is useful in cases where access to the Internet is difficult or impossible. The client just needs to dial the special USSD command *122#.

The request is completed instantly. An operator message with an extract will be sent to your phone. Information on this method is given for the last five days.

We recommend: Full description of the functionality of the “Highway” option

At the Beeline office

The advantage of this method is that the client will be able to receive reports for a long period of using the number. To complete the procedure, the subscriber should go to a Beeline branch. Offices are present in Russia, Kazakhstan, Uzbekistan and other countries where the cellular operator operates.

Paid office service:

The cost varies depending on the subscriber’s region of residence. It is worth contacting the office if the owner of the number needs an extract for a long period, more than 8 months, of the numbers of SMS message senders. In other situations, it is easier to log into the subscriber’s personal account on the company’s website.

Details of the Beeline number from the operator’s office include:

• exact date and time of making calls;
• phone numbers;
• duration of communication;
• call price;
• connection type: landline, cellular, service call, roaming and others;
• SMS summary;
• website visiting history.

To contact the office, you must take your passport. Employees check the identity of the applicant and whether the number belongs to a specific person. Employees do not provide the opportunity to delete call details at the request of the subscriber.

When planning to view a summary of a third-party Beeline number, you must prepare a power of attorney from the subscriber. The document confirms the right to perform such operations. Otherwise, employees will refuse to receive information.

Order by email

The Beeline operator allows you to order a statement by number via email. The summary is presented in the form of a table, which is sent to the client’s e-mail.

To do this you need:

• send an SMS message to service number 1401;
• wait for the operator's return notification about the successful completion of the request;
• go to email, download the .xls file.

When sending a message, you should indicate your personal e-mail address. The application is processed in a few minutes. The printing service via email is free.

In the mobile application "My Beeline"

This service is a mobile platform for managing a personal number. It allows you to check a lot of useful information: bonuses, tariff conditions, connected options, account status. Additionally, the subscriber can request call details, free of charge.

We recommend: Description of the “Happy Time” loyalty program from Beeline

Step-by-step instruction:

1. Download the mobile app.
2. Register in the system. Typically, the phone number serves as a login; the user comes up with a password himself.
3. Log in to the program. Open the “Finance”, “Detailing” tab.
4. Select the period of history to display in the summary.
5. Enter your email address and wait for the system to notify you that the information has been sent.

A printout of incoming and outgoing Beeline calls will be sent to your client mailbox. The only difference is that the table does not contain data on the cost of calls and other services. Such information is available in your personal account on the operator’s official website.

How to add a second number to your Beeline personal account

A second (third) number can only be added through your personal account on the operator’s website; this cannot be done in the My Beeline application.

• Open and log into your personal account on the Beeline website.
• Next, click the “Settings” menu, entering which we see the “Linked numbers” menu and the “Add number” button, which we click.

Home page of a Beeline subscriber’s personal account (screenshot from the operator’s website)

Through the official mobile application "My Beeline"

In the “My Beeline” application you can not only detail your account, but also connect services, top up your account and much more. To find out all the information about income and expenses through it, first you need to download the application for Android or IOS.

The application supports all mobile platforms in Kazakhstan, so there are no problems with its installation.

Account detailing in the application is absolutely free. Detailing is ordered for any of the past 9 months.

Benefits of in-app detailing:

• Online detailing will allow you to track all debits from the subscriber’s number and from his personal account.
• You can also view a specific report in a PDF file that will be sent to your mailbox.
• The application has a special “Detailing” tab.
• It is enough to select the period of interest and the application will independently detail all the subscriber’s expenses.