Beeline launched cloud storage based on the Cloudlike platform

Description from Beeline

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Modern technologies have made it possible to transfer a traditional telephone exchange into a virtual storage. “Cloud PBX” is a system that allows you to comprehensively solve the issue of multichannel communication.

Thanks to this service from the operator, customers do not have to purchase expensive equipment and hire specialists to lay wires. All data is stored in one place and managed from a single data center.

Principle of operation

A virtual telephone exchange from Beeline allows you to combine the numbers of all employees working in the company, receive up to 100 incoming calls at a time, and intelligently distribute calls between departments and offices.

It makes it possible to record conversations, listen to them, analyze the effectiveness of processes and monitor the activities of employees.

The service applies to both stationary and mobile devices. Therefore, company employees may not be tied to their place. This is especially true when you have to make off-site meetings or move from one building to another.

Advantages

Key features of the virtual telephone exchange from Beeline that set it apart from its competitors:

1. The service is suitable for representatives of not only large, but also medium and small businesses. New numbers are added as needed and as the company grows. You can connect an unlimited number of landline and mobile phones to the PBX.
2. You can make calls and change functional settings through your “Personal Account” from any place where the Internet is available.
3. The history of all calls, as well as recording of conversations, allow you to easily find the information you need.
4. The smart call distribution system makes it possible to sort calls in parallel, sequentially and priority by employee. The option of black and white lists is also available.
5. Offices in different cities are connected to a single network. Calls between employees within the country are free.

Pros and cons of Beeline virtual PBX

For the convenience of readers, we have highlighted the advantages and disadvantages of Beeline’s virtual PBX in a table:

Basic tariffs and costs

For legal entities and individual entrepreneurs, prices directly depend on the chosen tariff.

"Minimum"

This package of services implies a subscription fee of 500 rubles/month, and the cost of a multi-channel number in addition to the package is 110 rubles/month.

The tariff includes:

• 3 rooms for employees;
• unlimited number of users and multi-channel numbers;
• 100 channels on multi-channel numbers;
• additional package of options “Voice menu” - 260 rub./month;
• caller ID, call statistics, voice mail, call distribution and forwarding;
• call recording - 1500 rub./month;
• audio conference: 15 participants - 1100 rub./month, 30 - 1650 rub./month, 50 - 2200 rub./month, 75 - 2750 rub./month. (prices are the same for all tariff groups).

"Base"

The cost of this PBX is higher - 850 rubles/month, multi-channel number above the tariff - 100 rubles/month.

This also includes:

• 7 users per package;
• recording conversations for 1,750 rubles/month;
• selective forwarding, user search by several numbers, black and white lists in the “Individual functions” category;
• call from the site - 550 rub./month, fax - 170 rub./month. (prices are the same for all tariff groups);
• up to 5 people simultaneously participating in an audio conference.

"Standard"

A virtual telephone exchange at a standard tariff will cost 1,500 rubles/month, a multi-channel number in addition to the package will cost 85 rubles/month.

Plus to everything:

• up to 15 rooms for employees;
• 3 voice menus included in the tariff;
• 3 call groups;
• 1 melody included in the service package;
• call recording - 3000 rub./month.

"Professional"

The cost of the tariff is 2600 rubles/month, multi-channel numbers above the service package are 50 rubles/month.

This applies to:

• 30 rooms for employees;
• 5 multi-channel numbers;
• 5 additional packages of the “Voice Menu” option;
• 3 calling groups included in the tariff;
• 10 users in the call center group;
• call recordings - 4,500 rubles/month;
• up to 7 people simultaneously participating in an audio conference;
• 1 “Call from website” widget included in the tariff.

Service packages.

Features of Beeline virtual PBX

Telephone installation of offices using classic institutional digital PBXs results in serious expenses. The station alone for a limited number of numbers costs from 50 thousand rubles. If the number of jobs is large, costs become prohibitive. The Beeline virtual PBX will help you save money on installing telephones in your offices. It does not require the purchase of expensive equipment - all functionality is implemented on the operator’s side, and communication is carried out through IP phones, landline phones and office IP phones.

Let's consider the main capabilities and features of the virtual PBX from the Beeline operator:

• Connecting multi-channel numbers is a useful feature for companies that need to receive calls from hundreds and thousands of customers daily. The multi-channel number does not respond with a busy signal, thanks to which you can work with each caller, sending him to wait for a free consultant;
• Numbers in the 8-800 segment – ​​organize a free hotline for your business. Calls to this number are free and paid for by the company itself. Having a multi-channel number in the 8-800 segment greatly improves the image of a business, making it more attractive to potential clients. Plus, it looks great in advertising - place it on printed materials, television commercials, street billboards and corporate websites;
• Call distribution – equal distribution of incoming calls between employees increases sales and makes employees more efficient, preventing overwork and fatigue. At the same time, the waiting time for clients is reduced - the first available consultant will answer the call;
• Integration with CRM and other applications via API - integrate telephony into your business, track each client and keep a history of their calls;
• Voicemail – calls received outside of business hours are forwarded here. Listen to the mail accumulated overnight and call back in the morning without losing a single client;
• Keeping statistics - a virtual PBX takes into account the volume and duration of calls, tracks the number of missed calls, recording all this in a log. Statistics help track the performance of certain employees;
• Calling groups – automatic dialing to customer base numbers according to distribution algorithms;
• Call center – allows you to create a full-fledged hotline for technical customer support. Call distribution works here, and callers are greeted by a customizable voice menu. It is also possible to set a ringtone and voice greetings. Additional functions - calling a specific employee by his extension number, informing about the waiting time, informing about the place in the queue;
• Recording conversations for subsequent analysis - the resulting recordings are used as examples for training employees and analyzing situations with conflicting clients;
• Cloud storage – used to store recorded conversations, mail and received fax messages are also stored here. Free 1 GB can be supplemented with packages of 5, 50, 200 and 500 GB.

Another interesting opportunity for working with clients is the “Call from website” widget. Install a call widget on your corporate resource and receive customer requests directly from the site. All calls are free for calling customers and are paid directly by the company. One widget is provided for free, for more you need to pay extra.

The maximum number of widgets for a site is 15, including paid ones - it is impossible to increase their number beyond the limit.

Audio conferencing is used to conduct operational work meetings. The number of participants ranges from 3 to 7 people, depending on the tariff plan used. Additional participants are paid separately - their number ranges from 15 to 75 people.

Other operator features:

• Quick connection - just sign an agreement, receive a login and password to access your personal account and start setting up a telephone exchange;
• Possibility of quickly moving to another office - no need to re-lay wires, just transport office IT equipment to the new premises and connect it to the Internet channel;
• Scalability – rapid increase in the number of jobs without additional financial costs. Thanks to this, virtual PBX is suitable for both small and large companies;

In addition, the Beeline virtual PBX allows you to unite regional branches with free calls between employees.

Service activation

Activating a telephone exchange does not require special knowledge. It is enough to contact Beeline representatives, prepare the necessary documents and communication devices.

Application for connection

You can submit a request to connect to the service in 2 ways:

• make a phone call;
• order a specialist consultation on the provider’s official website in the section for legal entities moskva.beeline.ru/business/mobile-and-internet/telephony/cloud-ats/.

Application to Beeline Business.

List of required documents

When registering, the mobile operator will require:

• application on the organization's letterhead;
• copies of the company's constituent documents;
• documents that confirm the right of ownership or lease (sublease) of the premises;
• power of attorney to sign contracts.

Renewal of the contract

The contract must be renewed if the following has changed:

• legal name of the company (reorganization);
• category of use of the subscriber device;
• legal address, bank and other details;
• surname of the subscriber - individual entrepreneur;
• person responsible for the subscriber device.

Possibilities

Beeline cloud mobile PBX includes a lot of functions and capabilities that make the service a completely unique offer for business. Let's look at what is included in the price of telephony, available at cloudpbx.beeline.ru.

• Free multi-channel numbers. You will receive virtual phones with the ability to connect anywhere in the world (without being tied to location), as well as free forwarding of incoming calls;
• Recording of conversations – full or selective;
• Voice menu and greeting. You will be able to reduce the response time to an incoming call, as well as improve customer service;
• Back call. A special widget will be installed on the site, allowing you to reach a larger audience and increase conversion and sales;
• Number 8-800, which will allow customers to make calls and not think about the cost;
• Convenient connection of SIM cards with free calls and call forwarding throughout the Russian Federation;
• Sip telephony. You will be able to make calls both via mobile and via the Internet over an unlimited number of lines.

Settings

Setting up a Beeline cloud PBX is quick and easy and is available to every subscriber. The instructions below will help you understand the intricacies of setting up the API and connecting all the necessary functions.

Multichannel numbers:

• Select a suitable group of telephones: virtual, real mobile, landline or 8-800;
• Connect them to the cloud in your profile;
• Set up forwarding to a call group, call center or voice menu;

Voice menu:

• Record and set a greeting;
• Set the recording time;
• Set forwarding from the menu to employee phones;

Call distribution:

• Create a group of employees who receive incoming calls and set up distribution;
• Select a call distribution method;

Call recording:

• Determine the persons whose conversations will be recorded;
• Listen to conversations and comment on them;

Find out here how to order a Beeline SMS printout in 3 clicks.

Statistics:

• View general data and estimate workload;
• Open detailed statistics for each employee.

Beeline cloud telephony is a very convenient tool that can significantly improve your business and evaluate the rationality of employee actions. Login to the Beeline cloud PBX is done through your personal account, from where the manager can monitor all the actions of his subordinates.

Reviews about the Beeline virtual PBX are extremely positive and confirm all of the above. Now let's look at the tariffs of the Beeline virtual PBX.

Summary

“Beeline Cloud” is a good alternative to Google Drive or iCloud. If you believe the reviews, the service works stably and without delays, and you can use it from any convenient device.

The subscription fee is small - a maximum of 93 rubles. per month, and this is for 100 GB of storage space. Competitors are asking for more.

Regarding BeeCloud, the opinion is no longer so clear, because the operator does not provide specific price tags, and the tariff calculator on the site has not been working for a long time.

You need to decide on the services and request their cost at the Beeline office, and only then compare the service with its competitors.